1. Datarooms
   1. Physical Access
   2. Camera surveillance
   3. Structured cabling
   4. Servers
      1. To Do's
         1. Cluster File & Print
         2. Cluster SQL Server
         3. High Availability DHCP
         4. Move AS400 to Moerdijk
         5. Redesign Backup & Restore
            1. Set up Snapmanager for vSphere
         6. Extend Citrix & Remove Terminal Server
         7. OLAs
            1. Baselineing
            2. Recurring Tasks
            3. Document Mgmt
         8. Warranty & Contracts
         9. setup Recurring Taks
            1. Antivirus
            2. Patching
            3. Shavlick
            4. Firmware upgrades
      2. AS400
      3. Active Directory
      4. DNS
      5. DHCP
      6. Terminal Server
      7. Citrix
      8. SQL
      9. Conversion
      10. File
      11. Print
      12. Management Server
      13. Backup Server
   5. Networking
      1. MPLS
         1. Gent
         2. Puurs
         3. Rekkem
         4. Vilvoorde
         5. Eupen
      2. LAN
         1. Routing
         2. Switching
      3. Firewall
         1. Trusted
         2. Untrusted
         3. DMZ
   6. Storage
      1. IBM nSeries
         1. FC Disks
         2. Sas Disks
         3. Snapmirror
      2. Backup/Restore
         1. IBM Tapedrive
         2. Symantec BackupExec
2. End User Workplace
   1. Telephony
      1. VOIP
      2. PSTN
   2. Desktop
   3. Laptop
   4. Thin Client
      1. Citrix
      2. AS400
   5. Application
      1. Office
      2. Lotus Notes
      3. Mochasoft
      4. ...
3. Printing
   1. IPDS
   2. PCL
   3. FAX
   4. TEC Printer
   5. Laser Printer
4. ServiceDesk
   1. Applications
   2. Infrastructure
   3. Topdesk
      1. Queues
      2. Reporting
      3. Processes
      4. Targets and SLOs
      5. CMDB
         1. Sync with HR
         2. Users
            1. VIP
            2. Management
            3. Superusers
            4. End Users
   4. Staffing
   5. Off hours Staffing
5. IT Strategy
   1. ITILv2
      1. Service Delivery.
         1. Capacity Management
         2. Availability Management
         3. IT Service Continuity Management (ITSCM)
         4. Financial Management for IT Services (FMITS)
         5. Service Level Management
         6. Security Management
      2. Service Support.
         1. Change Management
         2. Release Management
         3. Problem Management
         4. Incident Management
         5. Configuration Management
         6. Service Desk Helpdesk
      3. Security Management. beveiliging
      4. The Business Perspective.
      5. Application Management
      6. Software Asset Management.
      7. ICT Infrastructure management
         1. Operations Management
         2. Computer installation and acceptance
         3. Network service Management
         4. Systems Management
         5. Management of local processors
   2. Consolidation Datacenters & Hardware
   3. Increase High Availability
   4. Reduce On-site Support
   5. Project Management
      1. Setup Monitoring Servers in MOM
      2. Setup Shavlick for patching Servers
      3. VOIP
      4. Datacenter Move Admin to WHXY
      5. Virtualize remaining physical servers
         1. FTP Server1
         2. FTP Server2
         3. FTP Server3
         4. EDI servers StNiklaas
         5. other
         6. Remove Watchguards
      6. SQL clustering & consolidation
      7. Backup & Restore
      8. Migration to Citrix
      9. Print Server Clustering & Consolidation
      10. Migration to Office 2007
      11. Migration to Exchange
      12. Printer Standardisation
      13. File Server Redesign, policies, security