1. A: Overview of SCM
   1. 1. Basic SC
      1. Entities
         1. Supplier
         2. Producer
         3. Customer
      2. Flows
         1. Information
         2. Product
         3. Cash
         4. Reverse
   2. 2. Key SCM Process
      1. Definition
         1. Supply chain
         2. Value chain
         3. Value stream
         4. Value stream mapping
         5. SCM
      2. SCOR model
         1. Plan
         2. Source
         3. Make
         4. Deliver
         5. Return
      3. SCOR V10.0
         1. Al customer interactions
         2. All product transactions
         3. All market interactions
   3. 3. Evolution of SCM
      1. Integration types
         1. Vertical
         2. Lateral (horizontal)
         3. Keiretsu
      2. Stages
         1. Stage 1: Multiple dysfunction
         2. Stage 2: Semifunctional
         3. Stage 3: Integrated
         4. Stage 4: Expended
   4. 4. Create Value
      1. Supply Chain Value
      2. Financial value
      3. Customer value
      4. Social value
   5. 5. Globalization impact
      1. Opportunities
         1. New market
         2. New resources and supplier
         3. New labor pools
      2. Challenges
         1. Delivered cost
         2. Logistics automation
         3. End-to-end visibility
         4. Supplier portals and advance notice
         5. Total id and regulatory compliance
         6. Transportation flexibility
         7. Integrated workflows
         8. Integrated planning and execution
         9. Financial SCM
2. B: SCM Strategy
   1. 1. Corporate Strategy
      1. Strategy
         1. Customer focus and alignment
         2. Forecast-driven enterprise
         3. Demand-driven enterprise
         4. Number of supply chain
      2. Levels of communication
         1. Level 1: Transactional
         2. Level 2: Share processes and partnership
         3. Level 3: Strategic alliance
         4. Level 4: Backward integration
   2. 2. Aligning
      1. Strategy planning
         1. Organizational design
         2. Processes
         3. Systems and technology
         4. People
         5. Metrics
      2. Changing strategy
         1. Change in market
         2. Change in business direction
         3. Anticipated change in market
      3. Using ERP to Align Operation
   3. 3. Competitive Priorities and Future Direction
      1. Competitive priorities
         1. Differentiation
         2. Niche marketing
         3. Low price
         4. Responsiveness
      2. 5V
         1. Visibility
         2. Velocity
         3. Variability
         4. Variety
         5. Volume
   4. 4. SC Risk Management
      1. Risk profile
         1. Risk Level
         2. Risk acceptance
         3. Risk avoidance
         4. Risk-tolerant
         5. Risk-averse
      2. Risk prevention
         1. Assessing risk
         2. Balancing risk management and cost
         3. Preparing for disruption
         4. Sharing risks
      3. Guidelines
         1. Formal constructs
         2. Holistic
         3. Emphasize symptoms over scenarios
      4. Best practices
         1. Formal risk management
         2. Visibility and quantification of risk
         3. Coordinated risk management
         4. SC designed for risk
3. C: Managing SC
   1. 1. Set priorities and Make Decisions
      1. Customers and market
      2. Technology
      3. Process
      4. Make-or-buy
   2. 2. Elements
      1. Network planning
      2. Inventory control
      3. Supply contracts
      4. Outsourcing and procurement strategies
      5. Product design
      6. Customer value
      7. IT and decision support systems
   3. 3. Performance Metrics
      1. KPIs
         1. Product introduction
            1. Internal failure rate
            2. External failure rate
            3. Introduction lead time
         2. Merchandizing products
            1. Market share
            2. Volume growth
            3. Total SC inventory turns
         3. Replenishment
            1. Order fill rate
            2. On-time delivery
            3. Order fulfillment lead time
      2. BSC
         1. Perspectives
            1. Financial
            2. Customer
            3. Process
            4. Employee
         2. Key elements
            1. Communicate
            2. Develop goals and measures consistent
            3. Create schedules and assign responsibilities
      3. Level 1 SCOR metrics
         1. Reliability
            1. Perfect order fulfillment
         2. Responsiveness
            1. Order fulfillment cycle time
         3. Agility
            1. Upside flexibility
            2. Upside adaptability
            3. Downside adaptability
            4. VAR
         4. Cost
            1. SCMC
            2. COGS
         5. Asset management
            1. Cash-to-cash cycle time
            2. Return on SC fixed assets
            3. Return on working capital
   4. 4. Financial Performance
      1. B/S
         1. Asset
         2. Liabilities and Equity
      2. I/S
         1. Gross profit
         2. Operating income (loss)
         3. Net Income
      3. Tax issue
   5. 5. Management and Leading People
   6. 6. KSF
      1. Right organization
      2. Right process
      3. Right people
      4. Right technology
      5. Right measures
   7. 7. Security and Compliance issues
      1. C-TPAT
      2. Financial reporting
         1. SOX
         2. Section 401
         3. Section 404
      3. Sustainability
         1. Material content reporting
         2. Independent "green" initiatives
         3. FDA
         4. Packaging
4. D: Improving SC
   1. 1. Continuous Improvement
      1. Continuous improvement
         1. Process
         2. Never-ending
         3. Root causes
         4. Small-step improvement
      2. Model
         1. Stage 1: Process analysis
         2. Stage 2: Process asessment
         3. Stage 3: Project planning
         4. Stage 4: Implementation and change management
      3. Reasons
         1. Process-oriented
         2. Dynamic
         3. Evolve
         4. Reduce cost of poor quality
   2. 2. Visibility and Analysis
      1. Process mapping
      2. Identify the pattern
         1. Control chart
         2. Defect measurement
      3. Finding root causes
         1. Pareto diagram
         2. Cause-and-effect diagram
         3. Root cause analysis
   3. 3. Benchmarking
      1. Competitive benchmarking
      2. Best-in-class benchmarking
      3. Process benchmarking
   4. 4. Continuous Improvement Method
      1. Six sigma
         1. Phase D: Define
         2. Phase M: Measure
         3. Phase A: Analysis
         4. Phase I: Improve
         5. Phase C: Control
      2. JIT
         1. Principles
            1. Eliminate Waste
            2. Eliminate Variability
            3. Pull, don't push
            4. Continuous improvement
         2. Element
            1. Supplier
            2. JIT layout
            3. Inventory reduction
            4. Scheduling
            5. Continuous job improvement
      3. Lean
         1. Objectives
         2. House of Toyota
            1. Operational stability
            2. Leaving
            3. Standard work
            4. Kizen
            5. Goals
            6. Best quality
            7. Lowest cost
            8. Shortest lead time
            9. Outer pillars
            10. JIT
            11. Takt time
            12. Jidoka
            13. Poka-yoke
            14. In-station control
            15. Core lean principles
            16. Culture of continuous improvement
            17. Respect for people
         3. Additional lean consideration
            1. Value stream mapping
            2. Kaizen event/kaizen blitz
            3. 5 S
            4. Sort
            5. Simplify
            6. Scrub
            7. Standardize
            8. Sustain
            9. Setup time reduction
            10. TPM
            11. Waste area
            12. Muda
            13. Mura
            14. Muri
            15. Deadly wastes
            16. Overproduction
            17. Waiting
            18. Transportation
            19. Inappropriate process
            20. Unnecessary inventories
            21. Unnecessary motion
            22. Defects
            23. Unused people skills
      4. TOC
         1. 5 Step
            1. Step 1: Identify the constraint
            2. Step 2: Exploit the constraint
            3. Step 3: Subordinate other processes to the constraint
            4. Step 4: Elevate the constraint
            5. Step 5: Repeat the cycle
         2. Drum/buffer/rope
   5. 5. Implementing improvements
      1. Choose KPI and establish baselines
      2. Have master plan and project plans
      3. Communicate plans to all participants
      4. Conducting a pilot to build confidence
      5. Address change management issues
      6. Monitor and adjust