1. Business Analytics & Optimisation
   1. Business Intelligence
   2. BMI Level Metrics
   3. KAI Metrics
   4. Predictive Analytics
   5. Compliance
2. Contact the author
   1. tigerman@thejungleroom.co.uk
   2. Twitter: @GarryGomersall
3. Business Events
   1. Alert Schemes
   2. Business, Process, Service, IT Level
   3. Physical sensors and actuators
4. Business Rules
   1. Externalisation of Business Logic
   2. Manage process variations dynamically
   3. Declarative Business Natural Language
      1. BAL
   4. Pre-determined routing of process workflow
5. Human-Centric
   1. "window" on the process
      1. masks IT complexity
   2. Defines the "workflow"
      1. process model defines the application
      2. knowledge worker application
      3. Process Exception Path
      4. finds the "happy path" process
      5. not dependent upon IT
   3. Process Modelling
      1. Discovery
      2. Simulation
      3. Actualisation
   4. Typical process issues
      1. 40%+ error rate = 1 Sigma
      2. current operational fire
      3. individual or group heroics required
      4. static process "models" / diagrams
      5. no end-end control or visibility
   5. 3-4 month time to value
6. Disruptive Business Models
   1. Cloud
      1. Elastic Computing
      2. *aaS
         1. BPaaS
            1. Business Process as a Service
         2. PaaS
            1. Platform as a Service
         3. IaaS
            1. Infrastructure as a Service
      3. Process Modelling
         1. Community
         2. Shared Best Practice
         3. Distributed BPMN Process Models
         4. Off-the shelf simple processes
   2. Open Source
7. Business Activity Monitoring
   1. Operational Level
   2. KPI Metrics
   3. Business Operations Insight
   4. Manage to SLAs
8. Business Services
   1. Industry Frameworks
      1. Industry Content Packs
   2. Composite Applications
      1. Component Business Services
      2. Shared Services
   3. Process Variability
      1. Declarative Business Policies
9. Enterprise Process Integration
   1. Full Instrumentation
      1. KAIs
      2. KPIs
   2. End-End Process Integrity
      1. Information Integrity
         1. Serialisation of data
      2. Transaction Integrity
         1. Compensation, Failover, Roll-back, Multi-phase Commit
      3. Interaction Integrity
         1. Fit to Use Case Scenarios
   3. Interconnectivity
      1. Services
         1. ESB
   4. Straight Thru Processing Pattern
10. Document-Centric
    1. Unstructured Data
    2. Scanned Documents
    3. Paper intensive manual processes
    4. Case Management
       1. Content integration and complex manifest
       2. System integrity and transactions
       3. Dynamic activity management
          1. Unstructured tasks
          2. Social networking
       4. Analytics
          1. Risk across case book
          2. Utilisation and SLA management
          3. Historical and Real-time
       5. Business Rules
       6. Template
          1. aka Content Packs
          2. Application based
       7. Human task management
11. Core Skills & Standards
    1. Process Modelling
       1. BPMN
    2. Process Execution
       1. BPEL
    3. Business Rules
       1. BAL
    4. Web Services
       1. WSDL
    5. Service Model Integration
       1. OSIMM
    6. Enterprise Architecture
       1. TOGAF