1. Benefits
   1. Engaged
   2. Social
   3. Innovative
   4. Co operative
   5. Collaborative
2. Outcomes
   1. Better client facing service
   2. Greater employee satisfaction
   3. Healthy Culture
   4. Stronger ties
   5. Shorter innovation cycles
      1. Innovate more quickly
      2. Fail less expensively
3. Methodology
   1. Appreciative Inquiry
      1. Language
   2. Cafe of Ideas
      1. Interaction
   3. Solutions Focus
      1. Brief Therapy
   4. Atmosphere
      1. Relaxing
      2. Stimulating
      3. Safe
      4. Mind opening
      5. Entertaining / engaging
4. Delivery
   1. Morning on site
      1. Process Explication of modalities
      2. Questions
         1. Discovery
         2. Identify issues
         3. Explore solutions
      3. Communication styles
   2. Day on site
   3. Neutral location