AWS Managed Services (AMS)

AMS solutions
1. Accelerate
  1. Recommended when customer is already in AWS and prefers augmentation
  2. User guide
2. Advanced
  1. Recommended when customer is looking for a full end-to-end solution
  2. User guide
  3. Onboarding guide
  4. AMS responsibility matrix (RACI)
  5. Information resources
  6. Supported AWS services
  7. Features
    1. Logging, Monitoring, Guardrails, and Event Management
    2. Continuity management (Backup and Restore)
    3. Security and access management
    4. Patch management
      1. AMS standard patch for traditional account-based patching, and
      2. AMS Patch Orchestrator, for tag-based patching.
    5. Change management
      1. Submit provisioning and configuration Requests for Change (RFCs)
      2. Deploy through AWS Service Catalog
      3. Deploy through Direct Change mode
      4. Deploy through Developer mode. Remember that the resources created through the Developer mode are not managed by AMS.
      5. Configure AWS services directly using self-service provisioning for select AWS services (see Supported AWS services).
    6. Incident management
    7. Problem management
    8. Reporting
    9. Service request management
    10. Service Desk (24x7 365 days a year)
    11. Designated resources
      1. Cloud Service Delivery Manager
      2. Cloud Architect
    12. Developer mode
    13. AWS support
    14. Customer-managed account
    15. Firewall management
  8. Compliance
3. Detailed side-by-side table
4. Operations on Demand
  1. Curated catalog
  2. Operational expertise
  3. Pay for what you use
Resources
Partners
Customers
Benefits
1. Operational Flexibility
2. Enhanced Security and Compliance
3. Cost Optimization
Use cases
1. Accelerated Data Center Migration
2. Turnkey Cloud Operating Model
3. Staff Augmentation
AWS Managed Services FAQs