1. In the Beginning
   1. The origins of management
   2. Management idea and history
   3. Why we need management today
   4. "seat-of-the-pants"
2. Scientific management
   1. Frederick W. Taylor(1856-1915)
      1. "father of scientific"
         1. Rate buster
         2. soldiering
   2. Frank and Lillian Gilbreth
      1. time study
      2. motion study
   3. Henny Gantt
      1. Gantt chart
3. Bureaucratic Management
   1. Max Weber
      1. Bureacracy management
         1. .Qualification-based hiring .Merit-based promotion .chain of commands .Division of lobour .Impartial application of rules- and procedures .Record in writing .Managers separete from owners
   2. Henri Fayol
      1. Administrative management
         1. 。Division of work 。Authority and responsibility 。Discipline 。Unity of command 。Unity of direction 。Subordination of individual - interests to the general interest 。Remuneration 。Centralization 。Scalar chain 。Order 。Equity 。Stability of tenure of personnel 。Initiative 。Esprit de corps
4. Human Relations Management
   1. Mary Parker Follett
      1. "mother of scientific management"
         1. Dealing with Conflict
            1. Integrative conflict resolution
            2. compromise
            3. domination
   2. Elton Mayo
      1. Hawthorne studies
         1. Constructive conflict power The giving of orders Authority Leadership Coordination Control
   3. Chester Barnard
      1. Cooperation and acceptance of authority
         1. .understood .consistent with the purpose of the organization .compatible with the people’s personal interests .can actually be carried out by those people
5. Operations management
   1. Quality control
   2. Forecasting techniques
   3. Linear programming
   4. Scheduling systems
   5. Inventory systems
   6. Work measurement techniques
   7. Project management
   8. Cost-benefit analysis
   9. Capacity planning
   10. Productivity measurement and improvement
6. Information management
   1. Horses in Italy
   2. Creation of paper and the printing press
   3. Manual typewriter
   4. Vertical file cabinets and the telegraph
   5. Cash registers
   6. Telephone
   7. Time clocks
   8. Personal computer
   9. Internet
7. system management
   1. system subsystem synergy closed systems open systems entropy
8. Contingency management
   1. Contingency Approach