1. System Problems
   1. Registration
      1. problems with self-registration
   2. Login
      1. forgot username
      2. forgot passowrd
   3. Purchases
      1. problems with paypal
      2. problems with credir card authorization
      3. wants to use a check
      4. want's to be invoiced
      5. refund / chargeback
      6. wrong amt of credit in account
      7. explain transaction
   4. Account Credit
      1. credit refunds
      2. explain transactions
   5. Design Orders
      1. Data Entry
         1. problems with form
         2. questions about terminology
      2. Floorplan Sketch Submission
      3. Order Submission
      4. Status Monitoring
      5. Acceptance / Review
2. Business Problems
3. Design Problems