Group Responsibilities
Vision
Strategic Relationships
Day of event managemtn
Spencer Lugash - CCO & Broker of Record
Compliance - Legal - Back Agent - Broker Support
Compliance
All DRE regulated procedures
DBA Registration
Mitigating Liability
Research new agents
Compliance training
Live and recorded
Contract creation
Agents
Investing
Affilate
Investing
See Legal?
Managing All hands on this deck
Legal
EVERTHING Legal
Managing Corporate council
Investing council and compliance
Back Agent
Office Manager Lisa Ellsworth
Agent Setup
Agent front line request
Agent concierge?
Transaction Coordinator Jeana-Lee
File Management
Front line broker request
Manage Spencer level broker request
Transaction Services for hire
Back agent fixes
Training
Overall management
Upholding Back Agent expectations
Internal
External
Broker Support
Manage all Broker related agent questions / issues
Expectations
Management tool
Ticket system?
Phone support
System for timely response
Sam Khorramian - CEO
Recruitment - Training - Affiliates - Expansion
Recruitment
Sales Manager Sam Khorramian
Sales Rep 1
Sales Rep 2
Sales Rep 3
Appointments with prospects
Sales system
Lead Management
Before Apt
After Apt
Recruiter Hiring Process
Recruiter Training
Record everything
Training
Event Trainer (Sam Khorramian)
System to train new "event trainers"
1 on 1 Trainer (Sam Khorramian)
Create scalable model
Online training platform
Content / Training creation
Internal material
Affiliate training
Video training for email marketing and back office training
Affiliates
Meetings / Closing
Set me up with Apt. I'll close
Growth partners
Radio 50
Revenue Partners
Five Star
Radio 50
Training Partners
Affiliate split
Relationship management
Expansion / Vision
Additional profit centers
Escrow
Radio 50
Open new markets
On the ground support
Find interested partners
Open new offices
Reality TV Show
Oliver Graf - CFO
Marketing - Finances - Operations - Agent Experience
Marketing
Infusion Management
All emails
Front
Value add marketing
Middle
Back
Sales process
Online traffic generation
SEO
PPC
PPV
Retargeted ads
Video
SEO
New videos
Ask Sam to make
Press release, etc...
Off-line marketing
Send out cards
In the black
Affiliate Marketing
Additional income source
Finances
Book-keeper Lisa Ellsworth
Monthly report and overview
Build company credit
Budget management
Advertising
Events
Branding
Etc...
Investing books
Payroll
Operations
Human Resources
Service Provider management
Hosting
Insurance
Etc.
Office Manager Lisa Ellsworth
Branch office management
Compliance
Accountability
Customer Service
"Zappos Effect"
Agent Experience
"Apple Effect"
Welcome Package
Agent Concierge
Family only events
Sandro Natale - President of Investing
Property Sourcing
BBR Listings
TC to watch for properties
Marketing to internal and external agents
Live events
Radio
CoreFacts
Deal Underwriting
2 Step verification process
Internal (Sandro)
External (Dirk, Rory)
Drive Property
Full report of numbers
Oliver approval on all offers
Purchase vs. Wholesale report
Construction
Manage teams
Manage deadlines
Manage costs
Quality Control
Exit
Manage listings on resale
Quality control on listing with listing agent
Market property to internal buyers
Open house
Handle offers
Wholesale Process
Market to investor list
System to determine wholesale fee
Collect Fees
All closings with 5 Start Escrow and internal TC
Add to portfolio
Finances / Capital
Money Sources
Hard Money
Private money
Institutional funding
Rehab funding
Long term money
syndication
Bookkeeping
Compliance
Branding