1. Design phase - consensus on macro-level changes desired
   1. Step 1 - Why? - Vision
      1. the large scale development changes
   2. Step 2 - How? - Mission
      1. how the project will facilitate the changes
   3. Step 3 - With whom? - Identifying Boundary Partners
      1. the direct connections & influences
   4. Step 4 - What? - Prepare Outcome Challenges
      1. what qualities of change are sought in each boundary partner?
   5. Step 5 - What? - Defining Progress Markers
      1. a ladder for each output challenge
         1. expect to see
         2. like to see
         3. love to see
   6. Step 6 - How? - Develop Strategy Maps
      1. a map for each output challenge
         1. causal
         2. persuasive
         3. supportive
   7. Step 7 - How? - Describe Organization Practices (8)
      1. 1. Prospecting for new ideas, opportunities & resources
      2. 2. Seeking feedback from key partners
      3. Obtaining support of next highest power
      4. 4. Assessing & (re)designing products, services, systems & procedures
      5. 5. Checking up on those already served to add value
      6. 6. Sharing best wisdom with the world
      7. 7. Experimenting to stay innovative
      8. 8. Engaging in organization reflection
2. Outcome and performance monitoring
   1. Step 8 - Choose Monitoring Priorities
   2. Step 9 - Develop an Outcome Journal
   3. Step 10 - Customize a Strategy Journal
   4. Step 11 - Customize a Performance Journal
3. Evaluation plan
   1. Step 12 - Develop an Evaluation Plan