1. Repairmen
    1. Consistently Late
    2. Reputation for slacking?
  2. Customer Service
    1. Call Centers
      1. Give the run around
      2. Rude
      3. Language barrier
        1. Outsourced call centers
      4. Empty Promises
        1. Problem not fixed as promised
  3. Products
    1. Faulty equipment
      1. Hastle to return
      2. DIfficult to get refund
      3. Extra charges to fix
    2. Too many unwanted features
      1. Extra cost to customer