1. The surgeon’s technical skills 8 chapters 01:54:38
    1. 1.1 Being an Effective Surgical Team Leader
    2. 1.2 Structuring the Surgical Day and Operative Workflow
    3. 1.3 Optimizing Operating Room Layout and Spatial Organization
    4. 1.4 Surgical Team Dynamics and Professional Development
    5. 1.5 Contributing to a High-Performance Surgical Team
    6. 1.6 Selection Criteria for Primary Total Knee Arthroplasty Implant
    7. 1.7 The Role of the Surgical Copilot – Interview with Jean-Benoit Gonalons
    8. 1.8 Operating Room Management from the Perspective of an OR Supervisor
  2. The surgeon’s social skills 13 chapters 01:30:57
    1. 2.1 The Surgeon’s Mindset
    2. 2.2 Introduction to the Therapeutic Alliance
    3. 2.3 Patient Personality Profiles
    4. 2.4 The Narcissistic Patient – How to Respond
    5. 2.5 The Meticulous or Dependent Patient – How to Respond
    6. 2.6 How to Manage a Consultation and Adapt to Different Patient Personalities
    7. 2.7 Wearing the White Coat in Consultation – Strengthening the Therapeutic Alliance
    8. 2.8 Why the Patient Should Always Be Examined
    9. 2.9 Optimizing the Consultation Without Rushing the Patient
    10. 2.10 The Surgeon’s Psychology
    11. 2.11 The Facets of the Surgeon’s Profession and Personality
    12. 2.12 How Should the Surgeon Assert Themselves?
    13. 2.13 Should the Surgeon Undergo Therapy?
  3. The surgeon’s interpersonal qualities 7 chapters 01:23:02
    1. 4.1 Experience and Knowledge
    2. 4.2 Becoming a KOL (Key Opinion Leader
    3. 4.3 The Surgeon’s Pragmatism: What to Say and Why
    4. 4.4 How and Why to Manage Difficult Patients
    5. 4.5 The Patient First
    6. 4.6 Achieving Your Goals
    7. 4.7 Reprogramming the Brain
  4. The surgeon’s communication skills 6 chapters 00:37:17
    1. 3.1 Building a Trusting Relationship with the Patient
    2. 3.2 How to Respond to a Dissatisfied Patient
    3. 3.3 The RSR Method for Managing a Dissatisfied Patient
    4. 3.4 How to Handle a Conflict
    5. 3.5 Checklist for Dealing with a Dissatisfied Patient
    6. 3.6 How to Create Your Presentation