1. Organisations Pg 4
   1. Social inventions Pg 4
   2. Goal Accomplishment Pg 5
   3. Group Effort Pg 5
2. Organizational behaviour Pg 5
   1. Why study OB? Pg 6
   2. How much do you know about OB? Pg 8
   3. Goals of OB Pg 10
      1. Predicting Organizational Behaviour Pg 10
      2. Explaining Organizational Behaviour Pg 10
      3. Managing Organizational Behaviour Pg 11
3. Management
   1. The classical view and bureaucracy Pg 11
   2. Human relations movement Pg 13
   3. Contemporary management – the contingency approach Pg 14
   4. Managerial Roles Pg 15
      1. Managerial Roles Pg 15
      2. Interpersonal roles Pg 15
      3. Informational roles Pg 16
      4. Decisional roles Pg 16
   5. Managerial Activities Pg 16
      1. Routine communication Pg 16
      2. Traditional management Pg 16
      3. Networking Pg 16
      4. Human Resource management Pg 16
   6. Managerial Agendas Pg 17
      1. Agenda Setting Pg 17
      2. Networking Pg 17
      3. Agenda implementation Pg 17
   7. Managerial Minds Pg 18
   8. International Managers Pg 18
   9. Contemporary management concerns Pg 19
      1. Diversity – Local and Global Pg 19
      2. A positive work environment and well-being Pg 20
      3. Talent management and Employee Engagement Pg 22
      4. Corporate social responsibility Pg 23