1. People
   1. Customers
   2. Co-Workers
2. UI
3. Data
   1. Servers
   2. Physical Location
   3. SLA
4. Troubleshooting
5. Infrastructure
   1. Switches
   2. Routers
   3. Firewalls
6. ROI
7. Projects
   1. Developement
   2. Research
   3. Testing