AWS Managed Services (AMS)

AMS solutions
1. Operation Plans
  1. Accelerate
    1. Recommended when customer is already in AWS and prefers augmentation
    2. User guide
  2. Advanced
    1. Recommended when customer is looking for a full end-to-end solution
    2. User guide
    3. Onboarding guide
    4. AMS responsibility matrix (RACI)
    5. Information resources
    6. Supported AWS services
    7. Features
      1. Logging, Monitoring, Guardrails, and Event Management
      2. Continuity management (Backup and Restore)
      3. Security and access management
      4. Patch management
      5. AMS standard patch for traditional account-based patching, and
      6. AMS Patch Orchestrator, for tag-based patching.
      7. Change management
      8. Submit provisioning and configuration Requests for Change (RFCs)
      9. Deploy through AWS Service Catalog
      10. Deploy through Direct Change mode
      11. Deploy through Developer mode. Remember that the resources created through the Developer mode are not managed by AMS.
      12. Configure AWS services directly using self-service provisioning for select AWS services (see Supported AWS services).
      13. Incident management
      14. Problem management
      15. Reporting
      16. Service request management
      17. Service Desk (24x7 365 days a year)
      18. Designated resources
      19. Cloud Service Delivery Manager
      20. Cloud Architect
      21. Developer mode
      22. AWS support
      23. Customer-managed account
      24. Firewall management
    8. Compliance
  3. Detailed side-by-side table
  4. Operations on Demand
    1. Curated catalog
    2. Operational expertise
    3. Pay for what you use
Resources
Partners
Customers
Benefits
1. Operational Flexibility
2. Enhanced Security and Compliance
3. Cost Optimization
Use cases
1. Accelerated Data Center Migration
2. Turnkey Cloud Operating Model
3. Staff Augmentation
AWS Managed Services FAQs