1. 1. Choose the Process
   1. This becomes the centre of your new Mind Map
   2. State clearly the outcome you would like to achieve
2. 2. Assemble the team
   1. Who do you need to help you define the process?
   2. Who is going to do the work?
   3. Who is going to manage the process?
3. 3. Map how it's currently done
   1. Mind Map the steps
   2. Number each step
   3. Show dependencies with relationship branches if necessary
   4. Walk the process with the team
4. 4. Identify problem areas
   1. Focus on major issues
   2. What's going wrong with the current process
   3. Use the 80/20 Rule
   4. 80% of problems come from 20% of the areas
5. 5. Brainstorm Solutions
   1. Evaluate possible actions
   2. Simply list actions, don't judge them
6. 6. Evaluate Action Steps
   1. Evaluate the possible action steps
   2. Identify the workable ones
   3. Mind Map the new process steps
   4. Do a 'Dry Run'
7. 7. Assign Responsibilities
   1. Assign tasks to people
   2. Set Deadlines
8. 8. Create a Master Plan
   1. Create an overview Mind Map
   2. Shows high level activities
   3. Shows who is responsible for what
9. 9. Follow Through
   1. Measure regularly
   2. Can be in the form of Team Meetings
   3. Can be against a checklist
   4. Ensure you measure against outcomes in Step 1