1. Form
   1. Presentation is lead
   2. Exercises before theory
   3. Tips/Tricks after theory
2. Practical
   1. Duration
   2. Location
   3. Evaluation
   4. Attendees
3. Content
   1. Introduction
      1. Present Myself
      2. Goal of training
      3. Expectations
      4. Who are you?
   2. Wording
      1. Problem
      2. Challenge
   3. Framework of a challenge
      1. You
         1. Skills
         2. Position
         3. Attitude
      2. Environment
         1. People
         2. The Client
      3. Challenge
         1. Core
            1. Root cause analysis
            2. Communication
            3. Area
         2. Answers
            1. Helicopter view vs symptomatic approach
            2. Communication
         3. Quasus Experience
            1. AA
            2. Other Consultants
4. Exercises/Interaction
   1. Situations
   2. Interactive exercises