1. FORMAL TRAINING COURSES
   1. Gauge requirements
   2. Basic Computer Skills
      1. ?
   3. Operators
      1. Understanding Alarms & Implications
      2. Processing Alarms
         1. Hold Implications (medical)
      3. ?? Internal Policies & Procedures
      4. Shortcuts
      5. Understanding Information Displayed
      6. Operators Handbook ????????
   4. Adminstrators
      1. Security Template & Authorised Users
      2. System Checks
      3. Reporting
      4. Troubleshooting
      5. Customer Masterfile
   5. Client Specific
      1. Using client policies & procedures
2. VIDEO TUTORIALS
   1. Introduction to GSA / WM
   2. Installation
   3. Receiver Setups
   4. Network Setup
   5. GSM Modem Setup
   6. Control Centre Setups
   7. Signal Decoding Process/Intepretation
   8. Customer Masterfile
      1. General
      2. Information Required for WM Customer Takeon
      3. Site Numbers/Keyholders
      4. Zones
      5. Radio/GPRS/Telephone Setup
      6. Open / Close Schedules
      7. Partitions
   9. Area Setups
   10. Global Services Setups
   11. Armed Response Setups
   12. Automatic Email History Reports
   13. SMS Keyholders
   14. Data Queries
   15. User Defined Views
   16. Printing Functions
   17. Job Carding
   18. Technician SMS Testing
3. WRITTEN GUIDES
   1. User Guide
   2. Troubleshooting
   3. EQUIPMENT TESTING
   4. Information Required for WM Customer Takeon
4. ONLINE SUPPORT
   1. Frequently Asked Questions
   2. Email directed to all
5. ADMINISTRATION
   1. FORMAL TRAINING
      1. Venues & Catering
      2. Overhead Projector
      3. PC Setups ???? Do not pay attention to overhead
      4. Stationery
      5. Handouts
      6. Testing
      7. Certification with Recognised Institute ??
6. CUSTOMER DATABASE - COMMON ACCESS
   1. EMAIL addresses
      1. MAILSHOTS
         1. New Features
         2. In Development
         3. User Wish List ????
      2. EMAIL to find out response to formal training & videos
   2. INVOICING
      1. Formal Training
      2. Video Tutorials
         1. LICENCE CODE TO INSTALL
         2. VIEW ONLINE
      3. Written Guides ???