1. Practices
   1. Strategic Alignment
      1. Top management involvement
      2. BP goals derived from and linked to strategy
      3. BP improvement is on agenda of management meetings
      4. Process changes are communicated to all employees
      5. Department goals are aligned
   2. Performance Measurement
      1. Performance results are used to set improvement targets
      2. Performance indicators are communicated regularly
   3. Organizational Changes
      1. Org structure supports processes across departments
      2. Process owners are appointed
   4. IT Support
      1. Systems are based on processes rather than functions
      2. Systems provide management data on performance of business processes
      3. CRM system is in place
      4. A BPM suite is in use
      5. Procurement and SCM is automated
   5. Employee Training and Empowerment
      1. Employee are trained prior to introduciton of new business processes
      2. Employees view the business as a series of linked processes
      3. Process terms (ie input, output, process, etc) are understood and commonly used
      4. Subtopic 4
2. Main Topic 2