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Intergroup
- Between group
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Intrapersonal
- Self-conflict
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Interpersonal
- Between people
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Causes
- Organizational Structure
- Limited resources
- Task interdependence
- Striving for goals
- Personalities
- Miscommunication
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Negative Outcomes
- Increase stress & anxiety
- Generate mistrust
- Hindered teamwork
- Diminished morale
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Positive Outcomes
- Broader range of ideas
- Assumptions surfaced
- Increased participation
- Clarification of individual views
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Matrix
- Avoidance
- Accommodating
- Compromise
- Competition
- Collaboration
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deBono’s Six Thinking Hats Model
- Devils advocate
- Stimulate medium level of conflict
- Increases performance
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Negotiation
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Investigation
- Consider options / research
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BATNA
- Best alternative to negotiated agreement
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Presentation
- Make case
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Bargaining
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State goals / Make concessions
- Deadlines
- Flexibility
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Closure
- Agree or Walk