Critical Requirements
Lead Assignment Process
Round Robin
Critical Functions
By % of budget reached
Individual rep budgets
Rollover feature with individual starting dates
Store Level rep grouping
Zip code based option
Quota based RR assignment within stores by zip code
Database level detection of quota reach
Contacts
Contact Management
Critical Data Features
Full Contact Info
Mailing vs Shipping Address
Phone
Email
UTM Data
GaContent
GaSource
GaMedium
GaTerm
GaCampaign
GaReferurl
Gclid
IP Address
Inbound Method
Phone Call
Form Submission
Web Chat
Walkin
SMS
Pipeline features
Closing Stages
Assigned (Created)
Contacted
Quoting
Sold
Lost Conditions
Unable To Contact
Lost to competitor
No Interest
No Money
HOA Restrictions
Moved
Space Restrictions
Out Of Territory
Funnel Management
Map stages to funnel sections
Funnel sections hot linked to report
Sections percentage of either top/or above
Funnel reporting by period
"Sold" section sum = total sold in period
Tagging
Create tags in admin or at point needed
Filter/create list by tags
ID based tags to allow renaming
Mass Update
Tags
Stage
Sales Rep
Store
Lead Ownership
Assignment
Manually
Round Robin
Via Quoting
Manual Record Creation
Multiple ownership rules
RR & Manual duplicate records forbidden
Additional owners via quoting only
Owners cannot touch;
Other's quotes
Ownership status
Notes
Subtopic 4
Lead Nurturing
Tools
Critical Functions
Communication Tools
Click To Call
Record Calls
Download Recorded Calls
Email
Enterprise email engine
High/manageable deliverability
Dependable transactional emailing
Fully featured campaign sending with full API
Event Webhooks
Sync with Gmail
Powerful composer
Full (Kitchen Sink) editor
Template feature
Save as template
Edit Template
Share Template with company
Single click templated sends
Merge tags
Signature
Contact
Product Interest
Inline or Attachment for doc/image send & receive
CC features
Send/Open stats per send
Campaign builder/sending
Create campaigns from any tag or stage criteria
Reps create and test campaign; admin approves and/or sends
Full campaign Stats
Full email templating options
Full list management
Event webhook based list automation
Full suppression management (group or global opt out)
Campaign category management
MMS
Drag/drop image send & receive
Save as template
Single Click Template Send
Edit Template
Share template with company
Emoticon enabled
Handwritten Postcards
User created fonts
Third party fulfilment
Select PC types
User based PC classes
Schedule PC
Save as template
Single Click Template Send
Edit Template
Share template with company
Physical Catalogs W/Handwritten memos
Callout
User created fonts
Third party fulfilment
Select Catalog types
User based Catalog classes
Schedule Catalog
Save as template
Single Click Template Send
Edit Template
Share template with company
Workflow Tools
Notes
Manual entry
Auto notes
SMS Events
Email Events
Manager Notes
Option to notify lead owner
Owner's notification panel alerts with link
Note remains pink till read
Click to expand all notes
Notification Panels
Recent History
SMS Replies
Email Replies
Manager Notifications
Worflow Defaults
Unopened leads at top in Green
Leads in only these stages
Assigned
Working
Quoting
"Show Only My Leads" Selected by default
Workflow Design Options
Filters
By Stage
By Store
Custom Filters
Closed By Period
Contains SMS Replies
Contains Email Replies
By Date
Based on Creation Date
Based on Follow Up Date
All Columns order ascending/descending
Standard Workflows
Task Due Today
Total Past Due
By Calendar Period
By Total Past Due
By Funnel Sections
By "Hot"
Quoting
Initiated from lead Or Directly From Configurator
Product Configurator
Send or Only Save Quote
Full email editor for sending quote as;
Link To PDF
HTML with Live Configurator Link
CRM notes at point of sending quote
Checkout
If first time quote
Creates new lead record
Attaches quote with "Sold" status
Changes parent record to "Sold" stage
If existing lead
Attaches new quote with "Sold" status
Changes parent record to "Sold" stage
Reporting
Reports
Critical Reports
Marketing
Close Rates
Avg Time To Close
Avg Unit Value
By Campaign
By Inbound
By Territory
By Rep
Sales Manager
Activity
SMS
Email
Post Cards
Catalogs
Calls
Live Daily Dashboard
Total Calls
Total Time
Average Time
Averate time to first call
Drive Ins
Integrated Camera Feed
Organized by tags
Relevant tags report to "Traffic" in lead Dashboard
By Rep
By Period
Avg Activity Per Lead
Sales Rep
Monthly Budget Progress
Tasks Due Today
Tasks Past Due
By Total
By Date
Funnel Stages
Activity Graph
For The Day
Calls
SMS
Emails
Post Cards
Catalogs
Lead Territory Distribution
Territory by period
"OUT" automatically labeled