1. Organization and Management
    1. People
      1. Loius Brandeis
        1. coined term scientific mngt
      2. Frederick Taylor
        1. developed scientific management theory
      3. Frank and Lilian Gilbreth
        1. THERBLIGS
      4. Henry Gantt
        1. task-and-bonus system
      5. Max Weber
        1. bureaucratic model
      6. Henri Fayol
        1. father of classical or generalist theory of mngt
        2. author of 14 principles of administration
          1. division of work
          2. unity of command
          3. Elton Mayo
      7. Mooney and Reily
        1. organizational charts, job desc, policy manual for proced.
      8. Urwick and Gulick
        1. PSDCORB
      9. Elton Mayo
        1. motivation by social rewards greater than sanctions and incentives
      10. Chester Barnard
        1. father of self-actualizing movement
      11. Chris Arygris
        1. immaturity-maturity theory
      12. Blake Mouton
        1. author of Managerial Grid (1964)
          1. identified and classified 5 leadership styles
      13. W. Edward Demings
        1. introduced TQM in Japan after WW2
        2. TQM
          1. type of benchmarking
          2. PDCA approach
          3. plan, do, check, act
      14. Vroom
        1. theory: Force = Valence x Expectancy
    2. scientific management
      1. work study
      2. standardized tools for shop
      3. selecting and training workers
    3. Management theories
      1. scientific management
      2. classical or generalist
    4. bureaucracy
      1. Germany
    5. management movement
      1. human relations
        1. a happy workforce is a productive workforce
      2. human behavior movement
        1. if org keeps employees happy, will reach maximum efficiency through coop
      3. self actualizing movement
        1. encourages social groups
      4. systems approach
        1. draws on basic science and relates those to org
      5. decision theory
        1. manager reach decisions, rational dec making proc
      6. contingency approach
        1. considers circumstances and decides best chance
    6. planning
      1. long range
      2. short range
      3. elements
        1. time
        2. collecting and analyzing data
      4. types
        1. strategic
      5. PEST
        1. political, economic, social, technological
      6. SWOT
        1. strengths and weakness
          1. built and overcome
        2. opportunities and threats
          1. explored and minimized
      7. technique
        1. developing standards
          1. developed by various prof groups
        2. forecasting
          1. process and projection like Delphi
        3. trend projection
          1. plots future trends based on past exp and current hard data
    7. mission
      1. self imposed duty
    8. vision
      1. act of foresight
    9. objectives
      1. measurable actions to be achieved
    10. activities
      1. predetermined acts toward achieving obj
    11. policy
      1. implied overall guide
      2. types
        1. externally imposed
    12. policy manual
    13. decision-making
      1. phases
        1. intelligence gathering
        2. design
        3. choice
        4. review
      2. selection
        1. basis
          1. experience
          2. experimentation
          3. analysis
          4. research
    14. reengineering
    15. specialization
      1. departmentalized
        1. tasks grouped into sub-units
      2. vertical
        1. hierarchical positions
    16. organization
      1. components
        1. strategic apex
          1. top management
        2. middle line
          1. mid-level managers
        3. operating core
          1. workers
      2. principle
        1. scalar principle
      3. structure
        1. mechanistic
        2. organic
          1. more flexible job definitions
    17. departmentalization
      1. function
        1. circulation dept, etc.
      2. territory
        1. branch library, etc.
      3. customers
        1. children's services, etc.
      4. form of resources
        1. book, nonbook
      5. issues
        1. centralization
          1. high degree of control
        2. decentralization
    18. unity of command
      1. one supervisor
    19. wide span of control
      1. manager supervises large number of employees
    20. staff position
      1. chief accountant
    21. hiring sequence
      1. application form
        1. testing
          1. job interview
          2. background ver
          3. hiring
    22. career devt
      1. mentoring
    23. plateauing
    24. burnout
    25. performance appraisals
      1. standards
        1. quality-quantity standards
        2. desire-effects standards
        3. manner of performance standards
      2. methods
        1. behaviorally-anchored rating scales
        2. essay method
        3. graphic rating scale
    26. salary
    27. directing aspects
      1. communication
      2. leading
      3. motivating
    28. McGregor's Theory X perception
      1. humans dislike work
      2. most people must be coerced
      3. human wants security
    29. immaturity-maturity theory
    30. B.F. Skinner 4 methods of modifying behavior
      1. positive reinforcement
      2. negative reinforcement
      3. no reinforcement
      4. punishment
    31. benchmarking
    32. leadership styles
      1. transactional
        1. gives rewards for services rendered, and punishment for inadequate performance
      2. transformational
        1. brings out the best in subordinates
    33. cybernetics
    34. operations research
    35. budget system
      1. line-item budget
      2. ZBB
      3. program budget
      4. formula budget
    36. library social functions
      1. continuing education
      2. research
      3. stimulation of reading
    37. research advancement
      1. conducting literature search
      2. providing photocopy service
      3. preparing bibliographies
    38. director requirements
      1. MLIS degree plus license
    39. level of library use
      1. textbook level
      2. independent study level
    40. handbook
    41. exhibit area
    42. browsing area
    43. ideal library budget allocation
      1. 5-10%
    44. promotion
    45. library committee
    46. in-service training
    47. central position
      1. best place for circulation counter
    48. rectangular
      1. best shape of a functional college library building
    49. triangular
      1. system of construction that provides flexibility
    50. public relations
    51. annual report
    52. student's needs
      1. to interact with media
      2. to listen
      3. to read
    53. teacher's needs
      1. to create and modify media
      2. to interact with students
      3. to develop curricula
    54. horizontal
    55. ad hoc committee
      1. committee created temporarily to carry out special projects
    56. best library site
      1. near classrooms
    57. best reading table size
      1. 4 seater
    58. elem library counter height
      1. desk height
    59. high school lib counter height
      1. counter height
    60. school lib selection criteria
      1. appropriateness
      2. cost
      3. content
    61. cyberspace
      1. universe of computer programs and data
    62. daily plan
      1. librarian's lesson plan
    63. budgeting system
      1. ZBB
    64. level of communication
      1. phatic
        1. acknowledges or recognizes another person
      2. gossip
        1. among people, about people
    65. IRS
      1. information and referral service
    66. Library Link
      1. Philippine bibliographic network for Filipiniana materials
    67. library acquisition plan
      1. approval plan
      2. blanket order
      3. standing order
    68. acquisition methods
      1. exchange
      2. gifts
      3. purchase
  2. Reference
    1. reference service
      1. type
        1. passive
          1. waits
        2. active
          1. anticipates by providing current awareness service
      2. category
        1. cooperative
      3. services
        1. basic
          1. assistance in the use of the card catalog or OPAC
          2. provision of general info
          3. provision of specific info
        2. performed
      4. functions
        1. develop and update community resource files
        2. participate in community education activities
        3. linking a client to an agency for service
      5. measurement
        1. obtrusive
          1. Bunge's test question
          2. Jahoda & Culnan
          3. Kramer Method
    2. people
      1. James Wyer
        1. conservative theory of reference service
    3. retrieval service
      1. WAIS
        1. wide area information service
    4. reference interview
      1. negotiable query
    5. librarian new IT role
      1. IT facilitator
    6. query
      1. negotiable
    7. keyword analysis
    8. SDI
    9. reference librarian characteristic
      1. intelligent
      2. kind
      3. patient
    10. information society
      1. characteristics
        1. high level of computer use
        2. high level of newspaper readership
        3. highly developed library and info system
    11. current awareness service
      1. current contents routing to the faculty
      2. accession lists distribution to the faculty
      3. displaying current journals and new acquisitions
    12. supplementary resources files
      1. vertical file materials
    13. rapid reference file
      1. query file or ask me file
    14. The Copyright Website
    15. SDI
    16. electronic servant
      1. ArticleFirst/ContentsFirst
      2. EBSCO Alerts
      3. Uncover Reveal
    17. Infomine Scholarly Internet Resource
    18. noncommercial electronic librarian-tutorial sites
      1. Ask A Question at the IPL Ref Center
      2. Steven Institute Technology
      3. World Lecture Hall
    19. commercial tutorial websites
      1. AskMe
      2. Abuzz
      3. Learn 2
    20. FAQs
      1. purpose
        1. answers queries about the technology of various aspects of the Net
        2. gives answers to questions w/o the user asking
        3. serves as a gigantic archive of info which can be tapped by subj
    21. Auxiliary bibliographical network
      1. CARL
        1. Colorado Alliance of Research Libraries
      2. MELVYL
    22. websites
      1. NetLibrary
      2. Questia Media
      3. Ebrary
      4. Xlibris
    23. difficult people
      1. characteristics
        1. anger and hostility
        2. indefiniteness
        3. lack of focus
    24. metasearch services
      1. copernic
      2. profusion
      3. savvy-search
  3. Collection Mngt
  4. Cataloging
    1. Descriptive
    2. Subject
  5. Abstracting
  6. Indexing
  7. IT