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HBR: Satera Team
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Target
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"Back on track"
- Time
- Cost
- Quality
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Conditions &
Constraints
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Report directly to the senior management.
- (You are at the same, even higher, level with Gary Pinto.)
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30 days
- short term!
- NO new people
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Requirements
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Define the problem using...
- your own experience
- material you have learned so far
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Offer solutions
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Justifiable
- Find supporting details.
- State all assumptions
- Doable
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Alternatives
- What if the proposed solution just doesn't work...
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My thoughts
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Current situation
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Time
- 7 months before deadline
- Now
- early Sept. 1999
- Deadline
- by April 1st, 2000
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Cost
- (not mentioned)
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Quality
- (not mentioned)
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Team
- p2, L
- "holding its breath"
- p2, 2
- both of them to be fully involved in the design and prototype
- p3, 1
- too intimidated to speak up
- p3, L
- ALL intensely intrinsically motivated
- (The team has a good spirit of work.)
- (In general, no need to worry too much.)
- p4, 1
- lack of cohesion
- lack of abundance of conflict
- p4, 3
- very little communication
- formal
- informal
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Ira Lovas
- p5, 1
- should have more confidence
- Lovas contributed a great sense of
- security
- reliability
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David Bennett
- p5, 3
- a bit too unorthodox
- can't take the risk...
- convinced
- will lead this company to a tech breakthrough
- (Research institute is more suitable.)
- p5, 5
- not very cooperative
- insistent on doing his way
- thought-provoking ideas
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Gary Pinto
- p8, 6
- ... he needed to think about how to convince Lovas that his design would certainly benefit from Bennett's input and how to convince Bennett that his time would be well spent collaborating with Lovas.
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Designs
- p3, 1
- Both are feasible
- honeycomb
- much more likely better
- recognized by team as well
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"Back on track"
- Able to catch up with the schedule
- Minimized risks
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Assumption
- We only need to handle these two senior engineers.
- Project failure is bad for everybody.
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Bennett is a somewhat stubborn but generally reasonable person.
- (They both can be reasoned.)
- The company has a research department.
- Though the other team members do have some problems in mutual trust, communication and thus team work, it is in general not the biggest issue now.
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Solution
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Plan A
- 向两人充分陈述当前团队的困难
- lose-lose
- 让两人自己决定该如何解决
- 期望
- 充分意识到问题的严重性
- 选择放下成见,精诚合作
- Critique
- If Gary who has good "people skills" cannot make them cooperate, they cannot, either.
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Plan B
- (Putting them into different teams might be effective, but try more to figure out cooperative solutions.)
- Plan ?
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Plan Y
- 让David离开团队,去公司的研究院。
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Plan Z
- 开除David。
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My example
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Gantt Chart Display
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Dirk vs Constance
- Gender
- Male
- Female
- In project
- Since start
- big contributor
- 1.5 ~ 2 years later
- no solid relationship
- Education
- Bachelor of some university
- Master of Chinese Academy of Sciences
- Tech skills
- Strong
- Not proved strong
- Willingness
- Strong
- Strong
- Very excited when Shane allowed time to give her a try
- Attitude
- Work around the problem;
Minimize the risks
- Solve the problem with risks.