1. PLAN
   1. To standardize the bugs handling process
2. DO
   1. We (testers) created the instruction for work with bugs
   2. The Scrum Team reviewed the instruction
   3. We finalized the instruction according to Team notes
3. CHECK
   1. Analyze percentage of returned bugs with the same reasons
   2. Since the next iteration the percentage of returned bugs with the same reasons became equal to zero
4. ACT
   1. Put the bug instruction in the project Wiki
   2. Team works with bugs according the instruction
   3. Looking for further ways to improve the process
5. Problem: high percentage of returned bugs due to reasons: can't be reproduced, required to clarify the scenario