1. Key Issues & Desired Outcome
   1. Root Cause
   2. Use a framework
   3. Consider preparing a current process flow
2. Analyze Environment
   1. Competitors
   2. Stakeholders
3. Analyze the Org
   1. Org Culture
   2. State of the systems
   3. Eval Financial capabilities
4. Identify and Eval Strategies
   1. Define ways to make improvements
   2. Suggest 2-3 alternative strategies
5. Weigh Pros and Cons
   1. Eval the alternatives
   2. Consider ranking solutions as to cost and benefit
6. Develop Implementation Plan
   1. How should your first plan be implemented
   2. Remember to eval the people and culture
   3. majority of improved processes need improvement mgmt
7. Eval the plan against measures of success
   1. devise performance measures