1. "Always losing money"
   1. improve financials by reallocating costs to reduce transfers to parent and show a gain
   2. better than bench marks
      1. Consultants say that they should be losing money
   3. adding value by referrals
      1. continuous tracking of referrals
      2. reporting of this value with financials
   4. Freedom to act not respected
      1. Specialist hires ordered stopped
         1. Legal issues for breach of contract
         2. Managers fired without cause
2. CQI
   1. Midwestern congratulates them on quality "crown jewel"
   2. Novak wants to use them as a model for everyone else
   3. but then they were not included in conversations
3. No role for MMG stated