1. Prevent clinical from knowing of copay
2. Registration Staff
   1. High patient volume per POD
      1. Other tasks to be done
      2. Understaffed
   2. Uncomfortable
      1. Feel guilty or bad
   3. Prevent registrar from collecting
3. Clinical Staff
   1. Unfamiliar with process
      1. Color Codes - T-System
      2. Unaware of registration roles
   2. Discharge patients intentionally
      1. Disagree
      2. Uneducated
   3. Discharge patients unintentionally
      1. Unaware
      2. Uneducated
4. Technology
   1. Number of collection boxes
   2. Number of credit card machines
   3. T-System Updates
      1. Not color coded proper;y
      2. System Maintenance
5. Patients
   1. No credit, debit, cash, or check on hand
   2. Refuse
   3. Admitted
   4. Evade and Avoid
   5. Public Perception