1. Business Analytics
   1. Business Intelligence
   2. BMI Level Metrics
   3. KAI Metrics
   4. Compliance
   5. Simulation & Optimisation
2. BPM Capability Mindmap
   1. tigerman@thejungleroom.co.uk
   2. Twitter: @GarryGomersall
3. Business Events
   1. Alerts
   2. Business, Process, Service, IT Level
4. Business Rules
   1. Externalisation of Business Logic
   2. Decision Engine
   3. Declarative Business Natural Language
5. Human-Centric
   1. Process Exception Path
   2. 40%+ error rate = 1 Sigma
   3. 3-4 month time to value
   4. knowledge worker application
   5. not dependent upon IT
   6. process model defines the application
   7. finds the "happy path" process
6. Document-Centric
   1. Unstructured Data
   2. Scanned Documents
   3. Paper intensive manual processes
   4. Case Management
      1. Content integration and complex manifest
      2. System integrity and transactions
      3. Dynamic activity management
         1. Unstructured tasks
         2. Social networking
      4. Analytics
         1. Risk across case book
         2. Utilisation and SLA management
         3. Historical and Real-time
      5. Business Rules
      6. Template
         1. aka Content Packs
         2. Application based
      7. Human task management
7. Business Activity Monitoring
   1. Operational Level
   2. KPI Metrics
   3. Business Operations Insight
   4. Manage to SLAs
8. Business Services
   1. Industry Frameworks
      1. Industry Content Packs
   2. Composite Applications
      1. Component Business Services
      2. Shared Services
   3. Process Variability
      1. Declarative Business Policies
9. Enterprise Process Integration
   1. Full Instrumentation
      1. KAIs
      2. KPIs
   2. End-End Process Integrity
      1. Information Integrity
         1. Serialisation of data
      2. Transaction Integrity
         1. Compensation, Failover, Roll-back, Multi-phase Commit
      3. Interaction Integrity
         1. Fit to Use Case Scenarios
   3. Interconnectivity
      1. Services
         1. ESB
10. Cloud-based Process Modelling
    1. Community
    2. SaaS
    3. Shared Best Practice
    4. Distributed BPMN Process Models
    5. Off-the shelf simple processes