1. Tricks of the Trade for Studying for Your Exam
   1. Types of Business Analysis Certification
   2. About the Exams
   3. Overview of This Book
   4. Overview of the BABOK Guide
   5. Developing Your Personal Study Plan
2. Business Analysis Key Concepts
   1. Barb's BA Themes
      1. Planning
      2. Business Case
      3. Requirements
      4. Solution
   2. Key Terms
      1. Project v.s. Non-Project
      2. Different
         1. Solution
         2. Product
         3. Project
   3. Business Analysis Stakeholders
   4. Plan-Driven and Change-Driven Approaches
   5. Requirements
      1. Stakeholder
      2. Business
      3. Solution
         1. Functional
         2. Non-Functional
      4. Transition
      5. Technical
   6. Tasks/Techniques Reference Sheet
   7. Business Analysis Terms Reference Sheet
3. Enterprise Analysis
   1. Define Business Need
      1. Benchmarking
      2. Functional Decomposition
      3. Root Cause Analysis
   2. Assess Capability Gaps
      1. Gap Analysis
      2. SWOT Analysis
   3. Determine Solution Approach
   4. Define Solution Scope
      1. Scope Modeling
   5. Define Business Case
      1. Decision Analysis
      2. Metrics and Key Performance Indicators
      3. Risk Analysis
   6. Practice Exam
4. Elicitation
   1. Prepare for Elicitation
   2. Conduct Elicitation Activity
      1. Note taking
         1. template
            1. categorizing
            2. Business Requirements
            3. Stakeholder Requests & Requirements
            4. Functional Requirements
            5. Nonfunctional Requirements
            6. Transition Requirements
         2. Diagram
            1. Work flow Diagram
            2. Flowchart
            3. Processes
         3. Mind Maps
         4. Recording
            1. Audio
            2. Video
      2. Active Listening
   3. Document Elicitation Results
   4. Confirm Elicitation Results
   5. Techniques of Elicitation
      1. Brainstorming
      2. Document Analysis
      3. Focus Groups
      4. Interface Analysis
      5. Interviews
      6. Observation
      7. Prototyping
      8. Requirements Workshops
      9. Survey/Questionnaire
   6. Practice Exam
5. Requirements Analysis
   1. Prioritize Requirements
      1. Timeboxing
   2. Organize Requirements
      1. Organizing Around Modeling Concepts
      2. Organizing by Requirements Type
      3. Organizing with Templates
   3. Specify and Modeling Requirements
      1. Business Rules Analysis
      2. Data Dictionary and Glossary
      3. Data Flow Diagrams
      4. Data Modeling
      5. Non-functional Requirements Analysis
      6. Process Modeling
      7. Scenarios and Use Cases
      8. Sequence Diagrams
      9. State Diagrams
      10. User Stories
   4. Define Assumptions and Constraints
   5. Verify Requirements
      1. Structured Walkthrough
   6. Validate Requirements
   7. Practice Exam
6. Requirements Management and Communication
   1. Manage Solution Scope and Requirements
      1. The Director of Requirements
      2. Problem Tracking
   2. Manage Requirements Traceability
   3. Maintain Requirements for Re-use
      1. Requirements Repository
   4. Prepare Requirements Package
      1. Vendor Selection
   5. Communicate Requirements
   6. Practice Exam
7. Solution Assessment and Validation
   1. Assess Proposed Solution
      1. Acceptance and Evaluation Criteria Definition
   2. Allocate Requirements
   3. Assess Organizational Readiness
      1. Organization Modeling
   4. Define Transition Requirements
   5. Validate Solution
      1. Problem Tracking
   6. Evaluate Solution Performance
   7. Practice Exam
8. Business Analysis Planning and Monitoring
   1. Plan Business Analysis Approach
      1. Plan-Driven and Change-Driven Approaches
      2. How Will Your Team Prioritize Requirements?
      3. How Will You Manage Requirements Changes?
   2. Conduct Stakeholder Analysis
      1. Sample Stakeholder List
   3. Plan Business Analysis Activities
      1. Sample Business Analysis Plan
      2. Estimation
   4. Plan Business Analysis Communication
      1. Sample Business Analysis Communication Plan
   5. Plan Requirements Management Process
   6. Manage Business Analysis Performance
      1. Lessons Learned Process
   7. Practice Exam
9. Putting It All Together