1. Strucure of the Program
    1. The program will make use of various resources, materials, and structures. The program will have content related to Business and Management development. There will be assignments that will be graded by relevant SME’s.
      1. Program Delivery
        1. e-learning
          1. e-Modules on the SMART LMS
        2. Face to face
          1. Classroom sessions with SME’s, HOD’s etc.
        3. On The Job Training
          1. Job shadowing
    2. Asessment Criterion
      1. A combination of formative and Summative assessments will be used to assess each student's work. Each module will consist of formative assessments and a summative assessment at the end. The following assessment criteria will be used.
        1. • Formative assessment for LMS modules • Summative assessment for LMS modules • Test and Assignments for Face-to-face training • Assessment Presentations • Mentors will need to be identified • Training logbooks / Registers • Workbooks
  2. Application Process
    1. It must be understood that though the application process is outlined, the final decision lies with the OPCO team. Being selected and participating in the program does not automatically guarantee a promotion or appointment of any position. All candidates will still need to follow the recruitment policy and process to be considered for all positions.
      1. o Applicants must be permanent employees of Centurion Systems who have completed the probation period successfully and have good sound knowledge and experience on Centurion Systems products. o Candidates must have a Matric or Equivalent o Must have basic knowledge of Microsoft office skills.  Outlook / Gmail  Word  PPT  Excel o Must have completed a min of 8 courses on Centurion LMS o Motivation from line manager
        1. Once the decision has been made, successful candidates will be informed in a via a formal process and will be required to accept, consent, and sign a contract of agreement between them and Centurion Systems. A group of between 10 – 15 candidates will be selected every 9 months across the business.
  3. Graduation
    1. Provision will need to be made in AOP for:  Certificates  Pictures  Frames
  4. Launch
    1. This will be an event, announcing the delegates accepted into the program.
      1. Launch can be in the parking lot, if we are sticking to the name " Leadershift " we can do a themed launch.
  5. 1st Gear - Start April/May to December 2024 - Q3 and Q4 2024
    1. Q 3 M1 and M2
      1. Introduction to Team Management
        1. INTRODUCTION TO BUSINESS MANAGMENT
          1. CSSA Specific
        2. Group Dynamics
          1. What Makes a Team Effective?
          2. You may have wondered: Is it possible? Is there a team of people who perfectly complement one another, never have a disagreement, always beat their deadlines, and have transformed a messy collaborative process into a well-oiled machine?
          3. personality test
          4. DAY 1
          5. Giving Effective Feedback
          6. n this course, you’ll learn what feedback is, why it’s valuable, and how to overcome the fear of giving it. You’ll also learn to follow a step-by-step feedback process, deliver an effective message, and handle difficult reactions.
          7. What Is Feedback? The Value of Feedback Overcoming the Fear of Giving Feedback Following the Feedback Process Crafting a Constructive Message Why People React Negatively Handling Difficult Reactions to Feedback Do's and Don'ts
        3. Introduction to Team Management
          1. bolt on module
          2. situational leadership
          3. Daniel Coyle on the Secrets of Highly Successful Groups
          4. Daniel Coyle, author of The Culture Code: The Secrets of Highly Successful Groups, shares the insights he gained after spending four years with some of the best teams in the world—including Pixar and SEAL Team Six—about creating a high-performing culture. In this course, you’ll learn the three key principles behind every great culture: safety, vulnerability, and purpose. You’ll also hear real-life examples for each tip you gain, and learn how to identify the type of culture that’s right for you.
          5. In this course, you’ll learn tips to build an effective team, communicate better, and resolve common problems that naturally arise in a diverse group of people with their own interests.
          6. topics :What is Team Management? What Makes a Team Effective? Communicating with Your Team Common Team Problems and How to Resolve Them Team Management Tips and Techniques
          7. Becoming a boss- a Guide
          8. This guide will help you transition seamlessly from employee to manager. First, you’ll learn about your new responsibilities and key differences between employee and manager roles. You’ll then explore the first steps every new manager should take, followed by some top tips to help you thrive. Finally, you’ll examine a few common challenges new managers face and how to overcome them.
      2. Module- Assessing your strengths, interests, and values
        1. Knowing your strengths, interests, and values empowers you to make career choices that align with your authentic self. And showing up as your authentic self is key to feeling more confident, passionate, and invested at work.
          1. Topics: Benefits of Leaning Into Your Strengths How to Identify and Leverage Your Strengths Why You Should Follow Your Interests How to Discover Your Interests Matching Your Career to Your Interests The Importance of Knowing Your Core Values How to Define and Align With Your Values
          2. Assignment TBD
      3. Module - Developing a Growth Mindset
        1. In this course, you’ll first learn about the differences between a fixed mindset versus a growth mindset. You’ll then explore how a growth mindset can benefit you and your team. Finally, uncover specific strategies to develop a growth mindset—and expand your possibilities.
          1. Topics : Developing a growth Midset What's a Fixed Mindset? What's a Growth Mindset? Differences Between Mindsets Benefits of a Growth Mindset How to Develop a Growth Mindset Limitations of a Growth Mindset
          2. Assignment TBD
    2. Q 3 - Month 4
      1. Module - Guide to good business ethics
        1. In this course, you’ll learn what business ethics are and why they’re important. Then, you’ll get seven principles to guide your ethical behavior at work. Finally, you’ll explore a few of the most common ethical pitfalls in the workplace and how to avoid them.
          1. Topics :What Are Business Ethics and Why Are They Important? 7 Universal Principles for Ethical Behavior Overcoming Rationalizations to Make Ethical Decisions Witnessing and Reporting Unethical Behavior Do’s and Don’ts
          2. Assignment TBD
      2. Module - Workplace Communication Basics
        1. What do most great employees have in common? Stellar communication skills. In this course, you'll learn why having excellent communication skills is so important in the workplace, and how you can improve yours.
          1. Topics : Why Communication Matters How to Use Verbal, Nonverbal, and Written Communication Improving Your Verbal Communication Skills Starting a Conversation Strategies for Effective Listening Asking Closed Versus Open Questions Ending a Conversation Positively Improving Your Business Writing Skills How to Write with Purpose Choosing the Right Medium Writing for Your Audience How to Structure Your Writing How to Improve Your Grammar, Spelling, and Punctuation How to Edit and Proofread Your Work
          2. Assignment TBD
      3. Module- Leading with Emotional Intelligence
        1. In this course, you’ll first unpack what emotional intelligence is. Then you’ll learn to boost your emotional intelligence skills by strengthening your personal and social competence.
          1. Topics: What Is Emotional Intelligence? Improving Self-Awareness Boosting Self-Regulation Increasing Self-Motivation Developing Empathy Enhancing Social Skills Enhancing Social Skills
          2. Assignment TBD
    3. Q 4
      1. Module- Creating a Distraction-Free and Productive Work Environment - Micro Module
        1. To stay focused, productive, and effective, you need a work environment conducive to getting things done. In this lesson, we’ll examine the ins and outs of distracting workspaces and ways to turn yours into a distraction-free zone.
          1. Assignment TBD
      2. Module - Setting Goals that actually work
        1. In this course, you’ll learn why the process of setting your goals is just as important as choosing targets that truly matter. You’ll also learn how to set goals that accurately reflect your purpose and find tools you can use to track your progress. In the end, you’ll walk away with a stronger sense of alignment between your vision and the daily habits that will help you conquer your goals in the long run.
          1. Topics :What Is Goal Setting and Why Is It Important? Setting SMART Goals Measuring and Tracking Goal Progress How to Stick to Your Goals
          2. Assignment TBD
      3. Module- Common Causes of Conflict in the Workplace - Micro Module
        1. Understanding the root cause of conflict will help you take the right steps to prevent and resolve it. In this lesson, you’ll learn about six of the most common causes of conflict in the workplace, along with preventive tips to nip conflict in the bud before it starts.
          1. Assignment TBD
  6. 2nd Gear - Q1 and Q 2 of 2025
    1. Module- Presentation Skills
      1. Creating and Delivering Business Presentations
        1. In this course, you’ll learn how to create and deliver winning business presentations. First, you’ll learn how to define presentation objectives, organize content, and bring it to life with visual aids. Then, you’ll discover the best ways to rehearse, identify areas for improvement, and cope with nerves. Finally, you’ll learn how to deal with difficult questions from your audience.
          1. Topics : Defining Your Presentation Objective How to Structure Your Presentation Working With Visual Aids Visual Aid Design Presenting Data Practicing Your Presentation Improving Your Presentation Coping With Presentation Nerves Dealing With Questions
    2. Module - Interview Skills
      1. The recruiting process - Micro learning Module
        1. In this lesson, you’ll learn all about the recruiting process—including why it’s important, do’s and don’ts, and the five steps to recruit new employees
          1. Module 2 HR
      2. Types of Interviews
        1. This course explores seven interview types and when it’s best to use them. You’ll learn how to use these interview styles to streamline your hiring process—quickly and effectively moving the strongest candidates from resume submission to start date.
      3. How to conduct an effective Job Interview
        1. In this course, you’ll learn how to conduct exceptional job interviews—from preparation to follow-up. Learn about your role as the interviewer, steps you should take to prepare, and how to ask strong interview questions. You’ll also explore tips for creating a fair and positive interview experience for candidates, including how to avoid discrimination and reduce interviewer bias. At the end of the course, you can practice these skills in a mock interview scenario.
    3. Module - Sales and Marketing
      1. Social Media and Marketing
        1. Popular platforms like Facebook, YouTube, Instagram, X (formerly Twitter), Pinterest, and LinkedIn have transformed the way brands interact with their audience. Understanding the landscape and how to thrive in it is no longer optional for businesses—it’s a necessary part of doing business in the digital age. This course can help.
      2. Marketing Fundementals
        1. In this course, we’ll solve that dilemma—beginning with defining what marketing is and what makes something marketable. We’ll then cover four key marketing elements and how to create a marketing plan. You’ll learn to assess where you are and where you want to go, and to identify your marketing audience. Finally, actionable takeaways will help you select marketing tactics and choose analytics to track your results.
      3. Sales Fundamentals
        1. You’ll start this course with an overview of what sales is and how ethics impact the business-customer relationship. You’ll then review communication in sales, typical sales processes, and helpful tools that boost productivity. By the end of the course, you’ll have a solid understanding of the basics of sales.
          1. Topics: Introduction to Sales The Importance of Ethics in Sales Basic Sales Communication Skills Integrating Your Sales and Marketing Efforts Integrating Your Sales and Marketing Efforts An Overview of the Sales Pipeline Aligning Sales With the Buyer’s Journey Essential Sales Tools Essential Sales Tools What Is a CRM System and Why Is It Important in Sales?
    4. Module- Operations
      1. Aligning daily objectives with the company’s strategic objectives
        1. business module that includes efficiencies and P&L - OEE
          1. Module - Basic Project Management
          2. In this course, you’ll explore the fundamentals of project management, including what a project manager does, what skills are necessary to the role, and how to optimize a team’s potential. You’ll also learn how to develop plans for a successful project and what you should do once the project is complete. By the end of the course, you’ll understand how to get started with project management.
        2. Case CSSA specific
      2. Module - Time Management Essentials
        1. This course will give you core strategies to tackle that problem. First, you’ll learn the basic principles of time management, along with some symptoms that could uncover poor uses of time. Then, you’ll discover how to track and analyze your time to boost productivity. Finally, you’ll get seven tips to start managing your time more effectively.
    5. Module - Basic Financial Accounting
  7. 3rd Gear - Q 3- Q 4 of 2025
    1. Module- Managing conflict
      1. In this course, you’ll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.
        1. Topics : Rethinking the Role of Conflict at Work Understanding Why Conflict Happens Assess Your Approach Approach #1: Avoid Approach #2: Appease Approach #3: Compete Approach #4: Bargain Approach #5: Collaborate Which Approach Is Best? Steps to Mediating Conflict Between Employees What to Do When Conflict Turns Into Abuse How to Respond to an Angry Employee Do's and Don'ts
    2. Module- The Basics of Managing Stress - Micro Module
      1. In this course, you’ll learn the basics of managing stress. First, you’ll discover what stress is and how your body responds to it. Then, you’ll learn common stress triggers and how to manage them.
    3. Module - HR/IR People Management
      1. Getting Started in Human Resources
        1. In this course, you’ll learn about the five functions that form the basis of an HR operation, gaining a solid understanding of how HR professionals remain at the center of an organization by serving its people. Then, you’ll secure strong foundational knowledge that will help you empower others.
          1. Topics : What Is HR? The Role of HR The Recruiting Process Reviewing Resumes Quickly and Effectively Understanding Compensation and Benefits Tips for Employee Onboarding and Training Legal Topics Every HR Professional Should Know
      2. Facing management challenges of difficult behavior and diverse teams
        1. Even the best workplaces face challenges. In this course, you'll learn how to navigate some of the most common—from dealing with difficult people to overcoming your own mistakes.
          1. Topics: Challenge #1: Communication Challenge #2: Coworkers Challenge #3: Managers Challenge #4: Disagreements Challenge #5: Mistakes Scenario
          2. Micro Module- Fostering Fearless and Resilient Teams
          3. In this course, you’ll learn strategies for developing these traits and habits in your team—including the expert advice of bestselling author Mollie West Duffy. First, you’ll explore what resilience is and why it gives teams a competitive advantage. Second, you’ll discover how building psychological safety and creating a culture of continuous improvement encourages innovation and responsible risk-taking. Finally, you’ll see the role work relationships and self-care play in fostering resilience.
          4. Topics : What Is Workplace Resilience? Developing a Culture of Team Resilience Build Psychological Safety Create a Culture of Continuous Learning Foster Positive Relationships Promote Stress Management and Self-Care
      3. Change Management Fundamentals
        1. Leading a team through change - Micro learning
          1. In this course, you’ll learn the fundamentals of leading through change. You’ll explore strategies to empower and engage your employees during a time of transition, and discover how to solve common challenges that teams experience when facing a change.
          2. Topics :The Fundamentals of Leading Through Change Empowering Employees to Successfully Navigate Change 5 Tips for Leading Teams Through Change
        2. First, we’ll define change management, examine the types of organizational change, and uncover best practices for change management. Then, we’ll explore change management models, concentrating on how to overcome common barriers to change.
          1. Micro Module
          2. Topics : Introduction to Change Management 3 Types of Organizational Change Best Practices for Change Management Understanding the Basics of Change Management Models Overcoming Common Change Management Challenges
      4. DC Code
        1. Policies - Module - F2F / Blended approach
      5. Module- Diversity and Inclusion
        1. Topics: Demystifying diversity, inclusion, and belonging Why focus on diversity, inclusion, and belonging? Building a diverse workplace Creating a culture of inclusion and belonging Take the Inclusion Survery Check Your Unconscious Biases Awareness of microaggression
      6. Module - Improve your mental health
        1. Missing a day or doing them out of order is no problem–these 5 lessons will always be here for your reference. Come back to them when you’re ready. Also, be sure to check out the resources at the end of the course to continue your mental health journey.
          1. Micro Module
          2. Topics : Day 1: Get Grounded in the Present Day 2: Reframe Negative Thoughts Day 3: Foster Positive Emotions Day 4: Honor the Body-Mind Connection Day 5: Create Balance Reflection and Resources
        2. The Basics of Managing Stress - Micro Module
          1. Topics : What Is Stress? Understanding Your Body's Reaction to Stress Identifying and Managing Your Stress Triggers