1. OB Model
   1. 3 Levels
      1. Individual level (Inputs)
      2. Group level (Processes)
      3. Organization systems level (Outcomes)
   2. Types of Study Variables
      1. Independent (X)
      2. Dependent (Y)
2. Challenges and Opportunities for OB
   1. Responding to economic pressures
   2. Responding to globalization
   3. Managing workforce diversity
3. Systematic Study
   1. differentiate
      1. Intuition
      2. Systematic study
      3. Evidence-based management
   2. Should use all 3 Approaches
4. Management and OB
   1. Managers?
      1. Functions
      2. Roles
      3. Skills
   2. Managerial activities
      1. Effective
      2. Successful
5. Interpersonal Skills
   1. The Importance
      1. Determine manager effectiveness
      2. Organizational benefits of skilled managers
6. Defining OB
   1. Individuals
   2. Groups
   3. Structure
7. organization’s effectiveness