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Management
- Performance Matrix Not Acheiveable
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Assigning Task to Wrong Skill Set
- Predetermine Training and Skills
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Quality does not Matter
- Uses Fear
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People
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Upset with Management
- Feel Not Respected
- Ignored by Managers
- Upset with Clients
- Under paid
- Afraid to SpeakUp
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Environment
- Loud-not able to concentrate
- Not Ergo Friendly
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No Privacy
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Client Waiting
- Stressful
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No Offices
- Space too Small
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Processes
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Doesn't work-Needs Improvement
- Create a more relaxing Atmosphere
- Not allow Clients with Word Processors
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Add More Staff
- Expand turn time