1. Offerings
   1. Selling
      1. New upgraded computers with Linux
      2. New upgraded computers with Windows and Linux
      3. Refurbished computers with Linux
   2. Services
      1. Configuration
         1. Upgrading computers (HDD and RAM)
         2. Dual Boot
            1. Windows + Linux
            2. OSX + Linux
      2. Data
         1. Recovery + Backup
         2. Backup
   3. Education
      1. Equivalent of Cert I
         1. Private tuition (Windows)
         2. Privaite tuition (Linux)
         3. Home group (Windows)
         4. Home group (Linux)
         5. Class (Linux)
      2. How to build your own computer (weekend workshop)
      3. Equivalent of Cert II
         1. Privaite tuition (Linux)
         2. Home group (Linux)
         3. Class (Linux)
2. Customers: Those who need me for these things
   1. Service Calls
      1. Investigate problems
      2. Fix parts
      3. Resolve issues
      4. Restore functionality
      5. Replace parts
      6. Download applications or drivers
      7. Install or reinstall programs
   2. Services
      1. Personalised configuration
      2. Upgrade (RAM or HDD)
   3. Linux
      1. Not attached to a program that can't be run comfortably through Wine
      2. Interested in Linux as a host operating system but not knowledgeable enough to configure on his own
   4. Computer Sales
      1. Personal guidance in purchasing a computer
         1. Ascertaining needs
         2. Advocacy in the store
      2. Personalised configuration
         1. Own language
         2. Relevant applications