1. What Content is being stored?
   1. Structured Content
      1. Meta-data
      2. XML
      3. Database frameworks
   2. Unstructured Content
      1. Video
      2. Audio
      3. Email
      4. Documents
      5. HTML
2. What performance is expected?
   1. Quick Response (Tier 1)
      1. structured content
      2. performance guaranteed applications
   2. Medium Response (Tier 2)
      1. unstructured content
      2. availability guaranteed applications
   3. Storage only (Tier 3)
      1. backup
      2. archives
      3. accessibility guaranteed storage
3. What SLA(s) are in place for access?
   1. Performance SLA
      1. Storage will have response time of XXX ms/sec/min
      2. Customer derived Perf SLA
   2. Access SLA
      1. Storage will be accessible XXX% of the time
      2. Customer derived Access SLA
   3. Availability SLA
      1. Storage will have XXX.XX% uptime
      2. Customer derived Availability SLA