1. Values
   1. Creativity/Education
      1. Social Contacts
         1. Dr. Tallal Attar- Medical director
            1. Knowledge of medical field and medication success
         2. Laura Huffman- Pharmacy purchasing manager
            1. Cost of current supplies and contracts
         3. Twilla Lee- Administrator finance
            1. Knowledge of budget and individuals needed in organization
   2. New Ideas
      1. Norms
         1. Engaged in the future
         2. Celebration of goals
   3. Risk Taking
2. Principles
   1. Continue with current action no change needed
   2. Lack of feedback/follow through
   3. Present information in only one way
3. Social Networks
4. Professor
   1. Linked in
   2. Directed
   3. No recommunication
   4. Contacted me
   5. Generation X
5. Sister in Law
   1. Facebook
   2. Directed
      1. Invite to family event
   3. Recommunication
   4. Contacted me
   5. Generation Y
6. Friend
   1. Instagram
   2. Undirected
   3. No recommunication
      1. Posted group photo
   4. I contacted
   5. Generation Y
7. Boss
   1. Email
   2. Directed
      1. Mandatory meeting
   3. Recommunication
   4. Contactd me
   5. Generation X
8. Communication tendencies
9. Behaviors
   1. Criticizing myself
      1. Potential change impact
         1. Minimize confidence and contributions
            1. increase negative comments
   2. Engaging with others to create partnerships
      1. Potential change impact
         1. Influence team work and passion for goals
            1. Multiple types of ideas available
   3. Inspiring others to transform patterns of behavior
      1. Potential change impact
         1. Change attitude to create positive environment
            1. make comfort with conversations
   4. Fostering high performance; building momentum
      1. Potential change impact
         1. Use energy actively
            1. Achieve goals easier and faster
   5. Providing information to others
      1. Potential change impact
         1. Increase open communication by multiple areas: email, text, phone calls
10. Fostering high performance; building momentum
    1. usually competent
11. Providing information to others
    1. very competent
12. Influencing the group/network in a positive way
    1. somewhat competent
13. Recognizing or congratulating the accomplishments of others
    1. usually competent
14. Critizing myself
    1. somewhat competent
15. Keeping feedback loops open and effective
    1. somewhat competent
16. Inspiring others to transform patterns of behavior
    1. usually competent
17. Engaging with others to create partnerships
    1. very competent
18. Spanning boundaries beyond my typical groups
    1. usually competent
19. Annoying,shaming and/or irritating others
    1. minimally competent
20. Assessment
21. Stakeholders
22. Knowledge Contacts
    1. Seema Verma- Administrator for Medicare/Medicaid
       1. Knowledge on policy and government driven costs
          1. Works with CVS, Novartis
    2. Larry Merlo- CVS pharmacy CEO/President
       1. Information about outpatient pharmacies; knowledge of success in industry
    3. Ann VanBuren- Quality and reimbursement manager
       1. Date collection on patient outcomes; reimbursement bills
23. Resource Contacts
    1. Deb Guinan- IT director
       1. Technology importance; programs used across the system
          1. Important to be used with quality, data collection, costs savings
    2. Design Build Inc- Contractor for hospital
       1. Information about supplies; design of building
    3. Ariane Schieber- Novartis pharmaceutical sales rep
       1. Partner; Knowledge on cost of medications
24. Rep works with purchasing to get contracts
25. Budget organizer works with doctors about clinical needs
26. Cost drives demand
27. Positive
    1. Dislodging of habits
    2. Risk taking
    3. Understand positive potential
    4. Openness
    5. Experimenting with ideas
    6. May post on facebook only once a week but have a new idea and decide to post one time instead
    7. Will try a new message board on internet no one has ever tried
    8. The new message board never used may create a whole new website dedicated to your goals
    9. Will show feeling on twitter and explain personal stories
    10. May reply to other posts with first thoughts multiple time without second guessing
28. Aspects of Improvisation
    1. Negative
       1. Feel shame
       2. Question if idea is good enough
       3. Fear the unpredictable
       4. Minimal structure
       5. Potential lack of team work
       6. May have feelings of humiliation after not fully researching topics before sharing thought
       7. First thoughts are displayed and placed on twitter but then after respnses are made may question initial action
       8. Not sure how others will understand your idea for change in healthcare model and their response and opinions after you share them on internet sites
       9. No official model or reference guide just expression of ideas with free text; no official paper or references to your policy change
       10. Initial ideas are posted without consultation of co-workers about schedule change or brainstorming session
29. Managing Social Media
30. Strategies to support effective and healthy use
    1. Convey nonverbal cues
       1. use asterisks, upper and lower case lettering, punctuation, symbols
          1. Reference: Baym, Personal Connections book
    2. Use an interactive written register
       1. balance writing with pictures, videos, texts
          1. Reference: Baym, Personal Connections book
    3. Have time to develop norms to guide appropriate behavior
       1. proof read, recognize purpose
          1. Reference: Baym, Personal Connections book
    4. Understand your social identity
       1. gender/culture/age of audience can affect perception
          1. Reference: Baym, Personal Connections Book
    5. Recognize usage and set boundaries
       1. set limits, make goals, time management
          1. Reference: Markell, Dark Side of Social Media video
31. Diversity/Inclusivity
32. Template
    1. DiversityInclusivity-TEMPLATE.docx
33. Relationship Management
34. Template
    1. RelationshipManagement-TEMPLATE.docx
35. References
    1. references communication mindmap.docx
36. Innovation Communication
    1. Culture of Innovation
       1. Patient
          1. Assumptions
             1. Respect for privacy
             2. Build trust
             3. Values
             4. Honesty
             5. Knowledge of access
             6. Patient Satisfaction
             7. Open/clear communication
             8. Disclosure of breaches
          2. Artifacts
             1. White boards in rooms with questions/answers
             2. Education handouts easily available/understand
             3. Clean environment/white calming colors
          3. Principles with healthcare
             1. Assumptions
             2. Accountable
             3. Privacy
             4. Safeguards in place
             5. Values
             6. Improvement in patient care
             7. Compliance
             8. Collaboration/teamwork
             9. Recognize change
             10. Artifacts
             11. Idea Boards displayed for all to contribute and improve teamwork
             12. Quality measures demonstarted improvements with email/handouts
             13. Financial significance
    2. Assumptions
       1. Thinking guides behavior
       2. Mission stimulates goals
    3. Principles
       1. Anticipate Objectives/Questions
       2. Deliver message a little at a time
       3. Present info in several ways/Appropriate technology
37. Stability Communication
    1. Values
       1. Safe
       2. Stagnant in position
       3. Nonsupporting
    2. Norms
       1. Errors govern behavior
       2. No advancement
       3. Assumptions
          1. Change not wanted
          2. Technique works