1. Listen / Monitor
   1. Google reader
   2. Netvibes
   3. Google Alerts
   4. Tools list
2. Learn / Adapt
   1. Influencers
      1. Technorati
      2. Blogpulse
      3. Google Blog search
      4. Klout
      5. So Me groups
   2. Statistics
      1. Feedburner
      2. Google Analytics
      3. Woopra
      4. Bit.ly
3. Act / Engage
   1. Management
      1. Mailchimp
      2. Seesmic
      3. Hootsuite
         1. Facebook Page
         2. Twitter feed
      4. Blog
      5. Prezly
   2. Support
      1. Zendesk
      2. Assistly
      3. Twitspark
      4. CoTweet
   3. Content production
      1. Video
         1. Host
            1. Dailymotion
            2. Youtube
            3. Vimeo
         2. Broadcast
            1. uStream
            2. Livestream
      2. Sound
         1. SoundCloud
      3. Images
         1. Picasaweb
         2. Facebook Albums
         3. Flickr
         4. (Gravatar)
      4. Texts
         1. Google docs
         2. docs.com
         3. issuu
         4. GhostBloggers
   4. Content curation
      1. Delicious
      2. Storify
   5. Collaboration
      1. Uservoice
      2. GetSatisfaction
      3. Dialogfeed
   6. Automation
      1. Socialomate
      2. Tweetadder
      3. ifttt
      4. Yahoo Pipes