1. Federal Trade Commission
2. regulates business
3. everything from advertising to consumer loans to warranties to debt collection practices
4. prohibited activities
5. voluntarily compliance-asking offender to sign a voluntary compliance to stop the prohibited activity.
6. administrative hearing & appeals- if company refuses compliance goes to administrative judge. offender must sign consent order. if goes to hearing judge can give cease and disist order
7. consumer credit- regulated by consumer reports. any communication about creditworthiness. insurance, securing job, government license or any other legitimate business lead
8. Magnuson-Moss Warranty Act. does not require companies put warranty on products.
9. consumer product safety- consumer product commission evaluates products and develops safety standards. penalties can be awarded if consumers violate standards.
10. bait and switch- putting a product on sale then discredit it to consumers in effort to sell different item.