1. CONFORMING TO CONTENT AND FORMATTING
   1. EXPECTATIONS IN CORRESPONDENCE
      1. LETTERS
         1. block format for business letter
         2. close with "Sincerely"
      2. MEMOS
         1. Include all the preliminary elements; date, to whom, and subject
         2. Be specific the purpose of writing
      3. E-MAILS
         1. The most common mistakes of business E-Mail correspondence
            1. Unclear subject line
            2. Poor greeting (or none at all)
            3. Unfamiliar abbreviations
            4. Unnecessary copies (CCs)
            5. Sloopy grammar, spelling, and punctuation
            6. Subtopic 6All caps in the message
            7. No closing or sign-off
            8. Rambling, unformatted message
            9. Unfriendly tone
            10. No clear request for action
   2. EXPECTIATIONS CONTENT IN REPORTS
      1. A Formal Full-Length Report
         1. A letter or mamo of transmittal or preface
         2. Cover
         3. Title page
         4. Table of Contents
         5. Executive Summary
         6. Introduction
         7. Discussion
         8. Next Steps, If Appropriate
         9. Appendix
      2. Formatting Business Documents
         1. Layout
         2. Spacing and Alignment
         3. Font Type and Size
         4. Using Headings
         5. Formatting Lists
2. Organizing the content
3. Controlling versions
4. Create team documents
   1. The single-scribe approach
   2. The multiple-writer approach
5. Create individual documents
   1. Phase 1 : Analyzing and Planning
   2. Phase 2 : Creating and Developing
   3. Phase 3 : Refining and Proofing
6. Selecting the most effective communication Medium