1. Epic / User Goal
2. Activity / Task
3. Application - # - Story title
4. User
5. CSR
   1. Search and Identify Customer
      1. AIS 23 Search based on Multiple Criteria
      2. UD 210 Pagination for Customer Searches
   2. View Customer details
      1. AIS 282 Atom Feed - Street Name Changes
      2. AIS 421 Pagination of Address Results
      3. UD 99 Display Customer's LOB-Internet on the Overview
      4. UD 100 Display Customer's Equipment Serial Numbers
      5. UD 213 Show Account Status In Search Results
      6. UD 343 Display equipment details, model #, type,
      7. UD 534 Search Equipment by MAC or MTA Address
   3. Record service metadata
      1. AIS 423 Create service message to return all cities & provinces
      2. UD 630 Delete Notes
      3. UD 636 Add / Update Sales Lead Alerts
      4. UD 637 Display Sales Lead Alerts