1. About This Document
   1. Document Purpose
   2. Document Scope
   3. Target Audience
   4. Related Documents
2. Business Context
   1. Key Business Objectives
   2. Key Perceived Project Benefits
3. Analysis Process
   1. Methodology
4. Process scenarios
   1. Scenario context
   2. Processes captured
   3. Functional Requirements
      1. Overview of Functions
      2. Details of Functions
   4. Details of Functions
      1. Non-Functional Requirements
   5. Business Concept Model
      1. Use Case / Scenario
5. Detailed Design Scope
   1. Scope
      1. In Scope
      2. Out of Scope
6. Solution Overview
   1. Solution Description
      1. IWS High Level Solution Architecture
      2. Services ESB
      3. Hosting
      4. Domain Registration
      5. Professional Service
      6. SAAS
      7. Event Notification System
      8. Monitoring
      9. Invoice Formatting
      10. Validation Services
      11. Payment Gateway
      12. Fraud Services
      13. Payment Gateway
      14. Fraud Services
      15. Mail Services
      16. Trouble Tickets
   2. Critical Success Factors
   3. Acceptance Criteria
7. Implementation Strategy
   1. Solution Recommendations
   2. Change Management
   3. User Impacts
   4. Process Impacts
   5. Operational Impacts
8. Summary of Changes
   1. Traceability Analysis