1. Yes
   1. Do you ever have problems with your computer?
      1. Yes
         1. Do you have a regular computer handyman?
            1. Yes
            2. Are you satisfied with your current handyman's level of service?
            3. Yes
            4. What do you like about his service?
            5. Is there anything he could do better?
            6. No
            7. Please rate the importance to you of these aspects of service:
            8. Punctuality?
            9. Low cost?
            10. Explanation of work?
            11. Get the job done the first time?
            12. Setting realistic expectations?
            13. Politeness?
            14. Is there anything else that you consider important?
      2. No
         1. What kind of computer do you have?
         2. Where can I get one?
   2. Please rate your level of satisfaction with Windows
      1. Satisfied
         1. What do you like about Windows?
      2. Unsatisfied
         1. What do you dislike about Windows?
   3. Are you concerned about any of the following?
      1. Viruses
      2. Data security
      3. Cost of hardware
      4. Cost of software
      5. Performance of hardware
      6. Performance of software
   4. Spiel about Linux and OSS... Are interested in finding out more?
      1. Yes
         1. Please provide your first name and contact details
         2. Please assist me by providing some basic information about yourself
            1. Age
            2. Postcode
            3. Line of work
      2. No
         1. Please assist me by providing some basic information about yourself
            1. Age
            2. Postcode
            3. Line of work
2. No