1. hardware
2. Laptop
3. Desktop
4. All models
5. Less than 1gb memory
6. Less than 1gb memory
7. All Models
8. Software
9. Antivirus
10. Rolling back from version MR4 - fixes issue
11. Reimage
12. Apply MR5 - fixes issue
13. Connectra installed
14. Greater than 1gb memory
15. Greater than 1gb memory
16. Disabling Proactive Threat & Network Threat - fixes issue
17. Network issue
18. Top 10 locations w/ all "Network Issues" have approx same % of "Drive Mapping" issues
19. Issue with City IP addressing
20. DNS
21. Removing antivirus
22. Network Latency
23. Green flag = a possible fix or contributing factor Red flag = Not a fix, no causal relationship found Question mark = Need more information Yellow Sticky note = notes available