1. Internet
   1. Disruptive technology
      1. Digital darwinism
         1. Failed information systems
            1. Extinction of the weak
      2. New markets
         1. Previously unfulfilled need
      3. Business disruption
         1. IBM
         2. Intel
         3. Microsoft
   2. Sustaining technology
      1. Improved existing product
         1. Continuation of profit
   3. Accessing Internet Info.
      1. Access
         1. Intranet
            1. Internalized portion of the net
         2. Extranet
            1. Intranet available to allies
         3. Portal
            1. Web site offering advanced resources/services
         4. Kiosk
            1. Public access system
   4. Evolution of the internet
      1. Global public network of information
      2. World wide web
         1. HTTP
         2. Growth
            1. Microcomputers
            2. Networking hardware advances
            3. Browser software advances
            4. increased speed and low prices for E-mail
            5. Website creation easy and cheap
      3. Protocols
         1. Formating
         2. IESG
         3. IETF
         4. IAB
      4. Digital divide
         1. Advantages to those with the net
         2. Disadvantages to those without the net
   5. Impact
      1. Information
         1. Ease of compilation
         2. Increased richness
         3. Increased reach
         4. Improved content
   6. Providing internet info.
      1. ISPs
         1. Services
            1. Web hosting
            2. Availability
            3. Hard-disk storage space
            4. Support
         2. Common
            1. Appshop
            2. Bluestar Solutions
            3. Concur
            4. Corio
            5. Employease
            6. Intacct
            7. Liveperson
            8. Netledger
            9. Outtask
      2. ASP
         1. Business tools for consumers
         2. SLA
            1. Define the specific responsibilities of service provider
            2. Set customer expectations
      3. OSP
         1. ISP assistant
2. E-Business
   1. Basics
      1. Commerce
         1. Online transactions
      2. Business
         1. Conducting business online
            1. Creating customer satisfaction
            2. exchanges of information
         2. Types
            1. Brick and mortar
            2. Pure play *virtual*
            3. Click and mortar
   2. Models
      1. Terms
         1. B2B
            1. Business to business
            2. E-marketplace
            3. Interactive business communities
         2. B2C
            1. Business to consumber
         3. C2B
            1. Consumer to business
            2. E-Shop
            3. E-tailer
         4. C2C
            1. Consumer to Consumer
            2. Online auctions
            3. Electronic auction
            4. Forward auction
            5. Reverse auction
            6. Communities
            7. Of interest
            8. Of relations
            9. Of fantasy
      2. Purpose
         1. Buying and selling to/from on internet
         2. Sales to consumers over internet
         3. consumer sales to business over internet
         4. sites that sell consumer goods to other consumers
   3. Measuring success
      1. Website metrics
         1. Interactivity
            1. measure of visitor interactions
         2. Cookie
         3. Click through
         4. Banner ad
      2. Clickstream data metrics
         1. Number of page views
         2. Pattern of sites visited
         3. length of stay
         4. dates and times of visits
         5. number of registrations filled out per 100 visitors
         6. number of abandoned registrations
         7. demographics
         8. # customers with shopping carts
         9. # customers with abandoned shopping carts
   4. Benefits and challenges
      1. Huge market of consumers
         1. Numbers increase exponentially over time
      2. Businesses forced to change quickly and efficently to meet consumer wants/needs
      3. Challenges
         1. Protect consumers
         2. Leveraging existing systems
         3. Increasing liability
         4. Providing security
         5. Adhering to taxation rules
      4. Advantages
         1. Highly accessible
         2. Improved information content
         3. Increased customer loyalty
         4. increased convenience
         5. Increased global reach
         6. Decreased cost
   5. New trends: E-government and M-commerce
      1. Mobile commerce
         1. Purchasing good through wireless internet enabled devices
         2. Wireless devices
            1. Wireless provider
            2. Internet
            3. E-mail
            4. News
            5. Stocks
   6. Financial services
      1. Business payments
         1. Electronic data interchange
            1. Standard format for exchanging business data
            2. Value added network
            3. Private network for exchange of information
         2. Fiancial EDI
            1. Electronic process for B2B market purchases
   7. Innovations
      1. Online add
      2. Pop up ad
      3. Associate programs
      4. Viral marketing
      5. Mass customization
      6. Personalization
      7. Blog
      8. Real simple syndications
      9. Podcasting
      10. Search engine optimization