1. Examples
   1. Achieve >90% of incidents resolved within SLA by september 30th
   2. Achieve Code coverage of unittests exceeding 85% by september 1st
   3. Achieve More than 80% of requirements automatically verified by October 15th
   4. Achieve Average leadtime for changes less than 8 days by September 30th
   5. Achieve Service Desk Customer Satisfaction level exceeding 75% at September 15th
   6. Do at least 3 O3's per Month (recurring deadline)
   7. Obtain Project Management Certificate by September 1st
2. References
   1. Manager Tools
   2. Getting Things Done (Chapter 3)
   3. PMBOK
   4. Prince2
3. Intro
   1. Who sets objectives
      1. You Do!
      2. Ask Input on O3's
   2. Approval needed?
      1. You Bet!
   3. Impact
      1. Variable Pay
      2. Performance
4. sMarT Objectives
   1. Specific
      1. covered by measurable
   2. Measurable
      1. No Doubt when achieved
      2. Metrics
         1. Numbers are best
         2. Zero is a number
         3. Consider proxies
         4. Consider surveys/panel evaluation
         5. Costs
            1. also numbers
            2. better cost reduction than cutting
      3. Bad Words List
         1. Improve
         2. Boost
         3. Correct
         4. Develop
         5. Evaluate
         6. Grow
         7. Help
         8. Increase
         9. Revamp
         10. Update
         11. Upgrade
   3. Achievable
      1. It better be...
   4. Relevant
      1. It better be...
   5. Timebound
      1. Month
      2. AND Number
5. Stay Narrow
   1. Less goals With Higher Targets
   2. Focus on fewer areas
   3. Do not "improve" everything
   4. Target Setting
      1. Low Targets
         1. High Success Rate
         2. Low Performance
      2. Ambitious Targets
         1. Possibly Lower Success Rate
         2. Possibly High Performance
      3. In the end performance trumps all
6. Planning
   1. Start of Q4 Completion
      1. Deadlines end of Q3
      2. Curveballs during the year
      3. Create Buffer/Wiggle room
      4. Keep accomplishment fresh till EOY review
   2. Backwards Plan
      1. What do you need for it to be done
      2. What do you need for those to be done
      3. Work backwards to create WBS
         1. Mindmap
         2. Outline
      4. Repeat till you get the next Actions
      5. You will forget less 'stuff' this way
      6. A lot of hidden roadblocks will become clear a LOT sooner
7. Execute/Monitor
   1. Frontload Tasks
      1. Start on the next actions in Jan/Feb
      2. Create buffer to be able to cope with curveballs
      3. Be focused in Q1
      4. Be (a little) maniacal in Q1
   2. Progress
      1. Report regularly in O3
      2. Involve your Mgr
      3. Involve your peers
         1. Get Help
         2. Help Them!
   3. Risks
      1. Assess Impact ASAP
      2. Mitigate/Correct ASAP
      3. Inachievable
         1. Renegotiate ASAP
         2. i.e. not in Q4 !!!
      4. Obsolete
         1. Discuss/Replace ASAP
         2. i.e. not in Q4 !!!