1. Background of EI
   1. Self reports
   2. Definition of EI
   3. Four-branch model of EI.
      1. Reflectively regulating emotions
      2. Understanding emotions
      3. Assimilating emotion in thought
      4. Perveiving and expressing emotion
   4. Hot intelligence. Emotional, creative, social, practical
   5. The bad press of emotional intelligence
   6. Cold intelligence. Verbal, spatial and logical
2. The owner - profile
   1. Introversion
   2. Transformational leader
      1. Awareness of this
3. Examples
   1. Jonathan and the teaching room
   2. Striking the deal with Rotosound
   3. The redundancey