1. UI Changes
   1. IH page
      1. Verify if duration column is visible
         1. Pass
      2. Verify if evaluation duration is visible for evaluated conversation only
         1. Pass
      3. Verify if evaluation duration is not visible for evaluation pending conversation
         1. Pass
      4. Verify if evaluation duration is not visible for deleted evaluation conversation
         1. Pass
      5. Verify the units of the time visible in UI ( For Eg Miniute, hour, seconds
         1. Pass
   2. Review Page
      1. Verify if duration is visible after submission for users
         1. Super Admin
            1. Pass
         2. Agent
            1. Pass
         3. QA
            1. Pass
         4. Manager
            1. Pass
      2. Verify the units of the time visible in UI ( For Eg Miniute, hour, seconds
         1. Pass
      3. Verify if evaluation duration is not visible for evaluation pending conversation
         1. Pass
      4. Verify if evaluation duration is not visible for deleted evaluation conversation
         1. Pass
2. Data validation
   1. Open the coversation and submit evaluation
      1. Validate the time displayed
         1. Pass
   2. Open the conversation and then close it then again open the conversation
      1. Add the time spent each time and validate the time displayed
         1. Pass
   3. OPen the same conversation then another user open the conversation
      1. Validate the time is shown for the person who submits the evaluation
         1. Pass
3. Off mode testing
   1. Verify if evaluation duration is not visible after submission for users in review page
      1. Super Admin
         1. Pass
      2. Agent
         1. Pass
      3. QA
         1. Pass
      4. Manager
         1. Pass
   2. Verify that the system behaves as expected for evaluation pending conversations (no changes related to evaluation duration) in review page
      1. Pass
   3. Verify that the system behaves as expected for evaluated conversations (no changes related to evaluation duration) in review page
      1. Pass
   4. Verify that the system behaves as expected for deleted evaluation conversations (no changes related to evaluation duration) in review page
      1. Pass
   5. Verify that no duration column related to evaluation is visible in IH page
      1. Pass
   6. Verify that the system behaves as expected for evaluation pending conversations (no changes related to evaluation duration) in IH page
      1. Pass
   7. Verify that the system behaves as expected for deleted evaluation conversations (no changes related to evaluation duration) in IH page
      1. Pass
   8. Verify that the system behaves as expected for evaluated conversations (no changes related to evaluation duration) in IH page
      1. Pass
   9. Verify the evaluation duration filter is not visiible in the filters list
      1. Pass