- 1.Purpose
- 2.Scope
- 3.Value to the Business
- 4.Policies
- 5.Principles and Basic Concepts
- 6.Designing of Event Management
- 7.Event rule sets
- 8.Process flow
- 9.Trigger, Inputs, Outputs and Interfaces
- 10.Information Management
- 11.Critical Success Factors & KPIs
- 12.Challenges & Risks