1. KM
    1. Anytime
    2. Anytime
    3. Anyone
  2. Support System
    1. Sharing data
    2. reasons
      1. cost savings
      2. expedited decision speed
      3. need to support virtual teams
      4. need external experts
      5. improve decision-making process
    3. Sharing Information
    4. Sharing Knowledge
  3. Alternatives
    1. Electronic Meeting
    2. Virtual Meetings
      1. telephone
      2. videoconferencing
      3. document sharing device
  4. WORKINGROUP
    1. Dysfunctions
      1. conformance pressure
      2. lack coordination
      3. time-consuming
      4. influences
      5. afraid to speak
      6. air-time fragmentation
      7. repeat thing said
      8. information overload
      9. incorrect task analysis
      10. inappropriate representation
    2. Process
      1. virtual team
      2. disfuncions
      3. knowledge
      4. opinions
      5. judgments
    3. Benefits
      1. provides learning
      2. catching error
      3. creative alternatives
      4. synergy
      5. Risk balanced
      6. better communication
    4. improvements
      1. group dynamics
        1. Delphi method
          1. anonymous questionnaries
        2. nominal group technique
          1. brainstorming
          2. non-electronic
  5. Tools
    1. Intranet
      1. corporate address
      2. e-mail
      3. access
      4. software distribution
    2. Extranet
      1. Autodesk's Architectural Studio
    3. GROUPWARE