1. Governance
   1. common definitions
      1. data Dictionary
   2. Road Map
2. Internal View
   1. Same Terminology
   2. Same Business Understanding
      1. Same KPI
         1. Identify KPI
      2. Same Metrics
         1. Identify Metrics Capture
      3. Same Business Processes
         1. Identify and catalog common processes
   3. IT - Harmonization
3. Customer View
   1. Same HF Experience
      1. Same Process Understanding
      2. Uniformal Presentation