1. Knowledge based management (documented knowledge)
   1. back to basis
   2. build a solid foundation and baseline
   3. learn more and hard
   4. life time learning
      1. learn from practice
      2. learn from comminity
      3. learn from life and nature
2. SYSTEMS THINKING
3. DEVELOPMENT OF MANAGEMENT REFLECTION
   1. think critically about your work
   2. don't fall into the manager's trap