1. Network infrastructure
   1. Servers
      1. Unix
      2. Windows
   2. Accessibility
      1. LAN
         1. Cat 5e/6
      2. Wireless
         1. Access points
      3. Remote
         1. VPN
   3. Connections
      1. Routers
      2. Switches
2. Internet services
   1. Office
      1. Type
         1. ADSL 2+
      2. ISP
         1. Optus
         2. Telstra
      3. Speed
         1. DL 12mpbs / UL 1mpbs
      4. Data
         1. 20-30GB/month
      5. Cost
         1. $100
      6. Availability
         1. VIC
         2. NSW
         3. QLD
         4. WA
   2. Mobile
      1. Type
         1. Wireless elite - Next G
      2. ISP
         1. Telstra bigpond
      3. Speed
         1. 800kbps/8mbps
      4. Data
         1. 3GB/month
      5. Cost
         1. $40/month
      6. Availability
         1. VIC
         2. NSW
         3. QLD
         4. WA
3. Email services
   1. Mail server
      1. MS Exchange 2007
   2. Email client
      1. MS Outlook 2007
   3. Web access
      1. Outlook web access 2007 (OWA)
   4. Workgroup services
      1. Calendar sharing (free/busy)
      2. Global directory
   5. Syncronization
      1. Mobile devices
         1. iPhone
         2. Blackberry
         3. Other
4. Communication services
   1. Telephone
      1. Alcatel
      2. VOIP
   2. Fax
      1. Server
         1. Hylafax
   3. Mobile
      1. Smartphone
         1. iPhone
         2. Blackberry
         3. HTC
      2. Standard
         1. Nokia
         2. Sony Ericsson
   4. Online
      1. Chat
         1. Skype
         2. MSN messenger
      2. Conferencing
         1. Gotomeeting
5. Computer hardware
   1. Desktop
   2. Laptops
   3. Peripherals
6. Software
   1. Licensing
      1. Individual
      2. Enterprise
   2. General
      1. Desktop OS
         1. Windows Vista
         2. Windows 7 Pro
      2. MS Office
         1. Word
         2. Excel
         3. Power Point
      3. PDF writer/reader
         1. Cute PDF pro
         2. Acrobat reader 9.0
      4. Virus/security
         1. Norton
      5. Internet browser
         1. Internet explorer
         2. Mozilla firefox
         3. Google chrome
   3. Specialist
      1. Corporate
         1. MYOB
         2. OCR - business carder
         3. In-design
         4. Publisher
      2. Project management
         1. Visio 2007
         2. Project 2007
         3. Autodesk Design Reviewer
      3. Construction management
         1. Autodesk Design Reviewer
      4. Cost management
         1. Buildsoft
         2. Others
      5. Management consulting
         1. @risk monte carlo
         2. Visio 2007
         3. ABS
         4. Minitab 16
   4. SaaS / Cloud
      1. Project collaboration
         1. Aconex
         2. Basecamp
         3. Manymoon
         4. Clarizen
      2. Data management
         1. Dropbox
         2. Box Net
      3. CRM
         1. Salesforce.com
7. Business continuity
   1. Policy
      1. Records retention
      2. Information management
   2. Disaster recovery
      1. Daily back up
      2. Remote hosting
   3. Fail safe
      1. UPS
      2. Mirror
8. Research
   1. Management
   2. IT support
   3. End-users
9. Corporate website
   1. Hosting
   2. Branding
   3. Content management
   4. Resources
10. Intranet services
    1. Hosting
    2. Accessibility
    3. Content management
    4. Resources
11. Support & maintenance
    1. Network
    2. End-user
       1. Helpdesk support
       2. Self help
12. Office equipment
    1. Printers
    2. Scanners
    3. Electronic whiteboards
    4. Projectors
    5. Copying
13. Customer management
    1. Leads
    2. Opportunities
    3. Contracts
    4. Direct marketing